Summary
Overview
Work History
Education
Skills
Additional Information
Affiliations
Timeline
Generic
Calvin Lane

Calvin Lane

SOLIHULL,West Midlands

Summary

Experienced Sales Executive with over 30 years in Builders Merchants industry, attending to requirements of customers and converting prospects to increase sales.

Excellent reputation for resolving problems and improving customer satisfaction.

Years of experience in creating and then presenting a successful offer to the satisfaction of the customer.

Dedicated, hard working team player, but also able to work independently to ensure project success.

Achieves company goals through focussed application, exceptional planning and key area prioritisation.

Overview

38
38
years of professional experience

Work History

Key Account Executive

Walls & Ceilings
Alcester, Warwickshire
02.2025 - Current
  • Coordinated delivery of products and services efficiently meeting all deadlines.
  • Identified customer needs through comprehensive consultation and analysis.
  • Provided expert advice on product offerings, facilitating informed decision-making by clients.
  • Resolved complex client issues swiftly, preserving client trust and loyalty.
  • Managed client accounts to ensure customer satisfaction.
  • Cultivated effective partnerships for increased sales opportunities.

Customer service representative

hmv
Solihull, west midlands
10.2024 - 02.2025
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Dealt with over 60 cases per day, investigating customer queries and formulating solutions to provide customer satisfaction.
  • Maintained excellent client satisfaction by providing in-depth support.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Worked with Ridgeway and Zendesk software to improve customer experience.
  • Participated in team meetings sharing best practices for improving service delivery.

Unemployed

.
07.2024 - 10.2024
  • Developed job hunting skills,
  • Created CV to help in future job applications.
  • Took part in series of interviews with possible future employers.
  • Spent time seeking new opportunities.
  • Organised time to further improve chances of future employment.

Specialist Products Sales

EHSmith
Shirley, Solihull
06.2013 - 07.2024
  • Responsibility for negotiating rates and managing relationships with key accounts, working from tender stage through to project completion to ensure customer satisfaction.
  • Working closely with manufacturers technical support teams to understand product functionalities better; improved ability to sell complex technical products effectively.
  • Key member of sales team focusing on developing and capitalising on key customer requirements and maintaining future project pipeline.
  • Negotiated favourable terms with suppliers, securing cost-effective deals for the company on specific projects..
  • Developed customised sales strategies based on individual client requirements; heightened success rate of deals closed.
  • Gathered information, created charts and produced reports for management.
  • Wrote professional letters, emails and memoranda for business communication.
  • Delivered excellent after-sales service to clients; fostered long-term business relationships.
  • Built strong relationships with customers to maintain high level of service and client satisfaction.
  • Organised different types of information by document type, personnel or location.

Depot manager

EHSmith
Stourbridge , West Midlands
05.2008 - 06.2013
  • Directed team of personnel, fostering collaborative and high-performance work environment.
  • Implemented strategic plans to optimise depot operations and enhance overall efficiency.
  • Monitored and enforced health and safety protocols to maintain safe work environment.
  • Managed depot staffing levels, sickness, absence and recruitment activities.
  • Led initiatives to meet and exceed key performance indicators (KPIs) for the depot.
  • Coordinated staff training programs, enhancing team skills and capabilities.

Sales executive

EHSmith
Shirley , West Midlands
06.1999 - 05.2008
  • Managed client relationships from early stages of sales process through to post-sales
  • Built long-term relationships with customers and generated referrals from existing clients.
  • Generated new leads and opportunities to maximise revenue.
  • Maintained contact with customers throughout sales and pre-delivery process.
  • Understood customer needs to craft exceptional sales journeys.

Yard Worker

EHSmith
Olton , West Midlands
03.1989 - 06.1999
  • Carried out general labour duties to support target delivery.
  • Helped to maintain tidy and organised yard for smooth distribution.
  • Followed health and safety protocols for material handling, safe lifting and transport protocols.
  • Loaded and unloaded deliveries, verifying quantity and quality requirements against paperwork.
  • Sorted materials on warehouse racks and shelves.

Sales Assistant

Fruity Fruits
Birmingham , West Midlands
03.1987 - 03.1989
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Worked energetically to maintain efficient operations during peak trading hours.

Education

History CSE grade 1 - History

Alderbrook school
Solihull
08.1986

Physics CSE grade 2 - Physics

Alderbrook school
Solihull
08.1986

Mathematics CSE grade 2 - Maths

Alderbrook school
Solihull
08.1986

English language & literature CSE grade 3 - English

Alderbrook
Solihull
08.1986

Technical drawing CSE grade 1 - Technical drawing

Alderbrook
Solihull
08.1986

French CSE grade 1 - French

Alderbrook school
Solihull
08.1986

Skills

  • Experienced team leader and motivator
  • Extensive experience in building industry
  • Extensive product knowledge
  • Confident presenter
  • Skilled communicator
  • Excellent IT skills
  • Great interpersonal Skills
  • Team player
  • Outstanding customer service
  • Attention to Detail

Additional Information

I have extensive experience in team management and making sure targets are met and exceeded.

I enjoy producing, mentoring and developing my team members, encouraging them to grow and become better versions of themselves.

I pride myself on my knowledge and experience in the building trade.



Affiliations

  • Cycling, I have completed several coast to coast ride,
  • Gym, I try to get to the local gym at least three times a week.
  • Reading, I am often found with my head buried in a book when I have a free five minutes.
  • Walking, i have completed the Three peaks, walked Snowdon several times on many routes, once even at night, and I have also completed a three day walk of Hadrian's wall in 2023 carrying all my camping gear and provisions.

Timeline

Key Account Executive

Walls & Ceilings
02.2025 - Current

Customer service representative

hmv
10.2024 - 02.2025

Unemployed

.
07.2024 - 10.2024

Specialist Products Sales

EHSmith
06.2013 - 07.2024

Depot manager

EHSmith
05.2008 - 06.2013

Sales executive

EHSmith
06.1999 - 05.2008

Yard Worker

EHSmith
03.1989 - 06.1999

Sales Assistant

Fruity Fruits
03.1987 - 03.1989

History CSE grade 1 - History

Alderbrook school

Physics CSE grade 2 - Physics

Alderbrook school

Mathematics CSE grade 2 - Maths

Alderbrook school

English language & literature CSE grade 3 - English

Alderbrook

Technical drawing CSE grade 1 - Technical drawing

Alderbrook

French CSE grade 1 - French

Alderbrook school
Calvin Lane