Calvin Nugraha

• Achieved positive claim outcomes through careful case management.
• Processed inbound customer calls promptly to meet call-handling timeframe targets.
• Ensured compliance with company policies whilst processing each claim.
• Provided claims advice to clients, managing expectations and explaining claims processing timelines.
• Studied for exams and passed them all whilst also learning the role
• First apprentice to pass the course in my year
• Worked in a Multinational team so have handled claims for claimants all over the world and with different regulations such as South Africa and Ireland

I learnt the processes of preparing food and serving them to high standards.

I gained more knowledge of the cash register and increased my skills in customer interaction.

I worked hard to maintain a clean environment for food to be handled in.

Fast food business consists of a lot of quick moving in a very fast paced environment especially with the high customer flow at certain times

Explained establishment policies to customers and offered advice on selections.

Worked at checkouts but also in stacking shelves when the store needed it so I can be reliable and flexible.

This job was held on the busy Christmas month at one of the biggest Tesco Extras and I used a lot of problem solving skills to keep the customers happy.

Helped customers obtain specialised help for refunds and exchanges.

Managed customer lines for minimum wait times and high satisfaction.

Answered customer questions about products and services, helped locate merchandise and promoted key items.

Managed efficient cash register operations.

Maintained good local area knowledge to assist in planning efficient delivery routes.

6 days a week delivering newspapers by bike which shows I am reliable, hard working and tenacious.

Delivered newspapers in all different types of weather which highlights willingness to keep customers happy.

Took extra shifts when the store needed it (sometimes even in last minute situations).