Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Calvin Cameron

travel
Alicante

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience

Work History

Customer Service Specialist

cruise1st
07.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressing customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Taken payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Managed over 40 customer calls per day
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Provided primary customer support to internal and external customers

Restaurant Owner/Operator

own
06.2020 - 07.2023
  • Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Managed payroll, daily deposits, and cost controls.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Lead restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Motivated staff to perform at peak efficiency and quality.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Sales Concierges

cruise118
03.2018 - 06.2020
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • 'Managed over 40 customer calls per day.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Promoted dedicated customer service and support by promptly resolving customer complaints.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.

Travel Agent

A1 travel
02.2017 - 06.2018
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Followed up with customers to increase customer service with travel plans.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Updated and maintained customer databases to increase customer retention.

Travel Consultant

low cost holidays
01.2013 - 02.2017
  • Worked closely with clients to understand unique needs and meet specific travel desires. Taking over 50 calls a day
  • Organized trips for individual, family and business travellers.
  • Handled sensitive information with professionalism and discretion.
  • Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
  • Trained new staff and administrative support on customer service, record-keeping and travel planning procedures.
  • Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.

Travel Consultant

travel soon
02.2011 - 02.2013
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Organized trips for individual, family and business travelers.
  • Handled sensitive information with professionalism and discretion.
  • Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Collected, handled and documented payments for travel services and associated feels.
  • Completed accurate reservations for business travelers at point of sale.
  • Informed clients of travel policies and utilized preferred vendors to maximize company profits

Travel Consultant

ola holidays
05.2010 - 02.2011
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Organized trips for individual, family and business travellers.
  • Handled sensitive information with professionalism and discretion.
  • Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
  • Collected, handled and documented payments for travel services and associated fees.
  • Completed accurate reservations for business travellers at point of sale.
  • Trained new staff and administrative support on customer service, record-keeping and travel planning procedures.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Helped senior managers make effective decisions based on current and accurate reporting.

Education

Scotvec - Book Keeping And Business Management

Youth in Business
Wick
1990

Skills

  • Calm and Professional Under Pressure
  • Legal Standards
  • Sales Quota Achievement
  • Regulatory Compliance
  • Customer Retention Strategies
  • Customer Service and Assistance
  • Team-Building Exercises
  • Live chat Messaging
  • Customer Service
  • Microsoft Access
  • Ability to Work Independently
  • Customer Information Databases
  • POS Systems and Ordering Platforms
  • Agent Assistance
  • Understanding Customer Needs
  • Telephone Etiquette

Timeline

Customer Service Specialist

cruise1st
07.2022 - Current

Restaurant Owner/Operator

own
06.2020 - 07.2023

Sales Concierges

cruise118
03.2018 - 06.2020

Travel Agent

A1 travel
02.2017 - 06.2018

Travel Consultant

low cost holidays
01.2013 - 02.2017

Travel Consultant

travel soon
02.2011 - 02.2013

Travel Consultant

ola holidays
05.2010 - 02.2011

Scotvec - Book Keeping And Business Management

Youth in Business

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