Calvert (aka) Carl Townsend
Thornton Heath ,Surrey
Summary
Detail-oriented professional with strong communication proficiency and proven composure under pressure, consistently supporting effective collaboration in diverse environments. Demonstrates sound judgement and decision making, with a focus on persuasive negotiation and conflict resolution to achieve mutually beneficial outcomes. Recognised for sensitivity toward diversity and reliable time-management, contributing to efficient workflows and positive stakeholder relationships.
Offering strong interpersonal skills and commitment to upholding regulations. Knowledgeable about conflict resolution, negotiation techniques, and maintaining calm under pressure. Ready to use and develop communication, problem-solving, and organisational skills in [Desired Position] role.
Reliable and resourceful individual with strong problem-solving abilities and excellent communication skills. Skilled in conflict resolution and negotiation, with background in customer service. Committed to making positive impact in [Desired Position] role.
Overview
15
15
years of professional experience
1
1
Certification
Work history
Enforcement agent
Marston Recovery
Thornton Heath , Surrey
2025.04 - Current
- Facilitated resolution of physical confrontations to maintain safety for all parties involved.
- Addressed sensitive cases with understanding and discretion.
- Kept informed about legislation changes affecting enforcement processes.
- Maintained up-to-date knowledge on changes in legislation impacting enforcement proceedings.
- Handled physical confrontations effectively ensuring safety at all times.
- Utilised negotiation skills, achieved amicable solutions between parties involved in disputes.
- Demonstrated empathy whilst dealing with vulnerable individuals facing financial hardship.
- Worked within strict timelines to ensure timely debt collection.
- Executed warrants promptly upon receipt from court officials.
Enforcement agent
Cder group
London, Greater London
2024.06 - 2026.03
- Managed caseloads whilst maintaining high standards of professionalism.
- Assessed and documented personal property values with accuracy and efficiency.
- Conducted investigations, located absconding debtors.
- Ensured proper documentation to maintain transparency in operations.
- Worked within strict timelines to ensure timely debt collection.
- Executed warrants promptly upon receipt from court officials.
- Utilised negotiation skills, achieved amicable solutions between parties involved in disputes.
- Resolved sensitive cases with tact and diplomacy.
- Negotiated payment plans to assist individuals in debt resolution.
- Tracked non-compliant individuals using various investigative techniques, facilitated quicker resolution of cases.
Enforcement Agent
Marston Recovery
Birmingham , West Midlands
2022.02 - 2024.06
- Utilised negotiation skills, achieved amicable solutions between parties involved in disputes.
- Maintained up-to-date knowledge on changes in legislation impacting enforcement proceedings.
- Collaborated with local law enforcement agencies to enhance operations effectiveness.
- Achieved compliance by implementing and enforcing legal guidelines.
- Handled conflict situations, ensured safety of all parties involved.
- Handled physical confrontations effectively ensuring safety at all times.
- Conducted investigations, located absconding debtors.
- Negotiated payment plans to assist individuals in debt resolution.
- Managed caseloads whilst maintaining high standards of professionalism.
Mortgage Broker
Self Employed
Purley, Croydon
2011.08 - 2021.10
- Stayed abreast of changing regulations in the industry; ensured company compliance.
- Conducted comprehensive risk assessments to protect client interests.
- Prepared detailed reports on client's financial status, aiding informed decisions.
- Secured financial stability for clients by advising on suitable mortgage products.
- Provided tailored solutions to unique financial situations, improving client satisfaction rate.
- Processed mortgage applications, expedited approvals.
- Negotiated favourable mortgage rates with lenders; saved money for clients.
- Ensured regulatory compliance in all operations, maintaining professional standards.
- Maintained up-to-date market knowledge, providing accurate advice to clients.
- Liaised effectively between lenders and borrowers for efficient communication processes.
- Coordinated with solicitors and estate agents for smooth transactions.
- Assisted clients to understand complex mortgage terms, enhancing customer confidence.
Education
GCSEs -
Kingsdale
London 09/1970 - 07/1976
Skills
- Sensitivity toward diversity
- Judgement and decision making
- Negotiation
- Composure under pressure
- Persuasive negotiation
- Communication proficiency
- Conflict Resolution
- Time-management
Affiliations
- Gym, theatre, reading
Certification
Certified bailiff
Timeline
Enforcement agent
Marston Recovery
2025.04 - Current
Enforcement agent
Cder group
2024.06 - 2026.03
Enforcement Agent
Marston Recovery
2022.02 - 2024.06
Mortgage Broker
Self Employed
2011.08 - 2021.10
GCSEs -
Kingsdale
09/1970 - 07/1976