Football
Calven Chan
Senior Operations Manager
Bracknell
Summary
Dedicated and accomplished logistics professional with 26 years of experience as a Senior Operations Manager. Adept at managing all facets of logistics operations, including inbound and outbound shipments, customs compliance, and transportation. Proven track record in implementing process improvements, resulting in substantial cost savings and enhanced operational efficiency. Skilled in fostering strong stakeholder relationships, ensuring high levels of satisfaction and loyalty. A seasoned leader with a focus on team development and delivering outstanding results. Fluent in English, Mandarin, and Cantonese. Seeking a challenging role in the UK logistics industry to leverage my extensive expertise and drive sustainable growth for an organization.
Overview
26
26
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Senior Operations Manager
Aramex Hong Kong Ltd
Hong Kong
04.1997 - 07.2023
- Oversaw staff and sub-contractor performance review assessments.
- Prepared documents for internal and external audits.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Provided leadership for continual management and employee training initiatives.
- Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations.
- Allocated resources to planned programs according to business objectives.
- Promoted use of multichannel communication strategies, automated chat and social messaging.
- Developed systems and procedures to improve operational quality and team efficiency.
- Procured contracting arrangements with sub-contractors and service providers.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced operational risks while organizing data to forecast performance trends.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained new employees on proper protocols and customer service standards.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Education
High School Diploma -
The University of Hong Kong (HKUSPACE)
Hong Kong 10.2002 - 09.2004
Skills
Effective leader
Interests
Basketball
Timeline
High School Diploma -
The University of Hong Kong (HKUSPACE)
10.2002 - 09.2004
Senior Operations Manager
Aramex Hong Kong Ltd
04.1997 - 07.2023
Similar Profiles
Tiffany ChanTiffany Chan
Senior Ecommerce Manager at A.S. Watson Retail (Hong Kong) Limited - Hong KongSenior Ecommerce Manager at A.S. Watson Retail (Hong Kong) Limited - Hong Kong
Simran BalSimran Bal
Bartender at Momentai Hong Kong, Ho Lee Fook Hong KongBartender at Momentai Hong Kong, Ho Lee Fook Hong Kong
ON ON YUON ON YU
Resources Planning Leader, Customer Service at Hong Kong Airline - Hong Kong Aviation Ground Services LimitedResources Planning Leader, Customer Service at Hong Kong Airline - Hong Kong Aviation Ground Services Limited
Faye ClinchFaye Clinch
Equestrian Assistant/Groom at Coworth ParkEquestrian Assistant/Groom at Coworth Park
Stephen WilliamsonStephen Williamson
Delivery and Stock Assistant at ArgosDelivery and Stock Assistant at Argos