Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

Calum Wilson

Durham

Summary

A professional and hardworking individual Experienced in warehouse management and customer service, with a strong background in forklift operation, picking and packing, and commercial driving. Proficient in IT, purchasing, SAP, Microsoft Office and Stock Monitoring. Adept at optimising my skills such as Communication, Attention to detail, Time management and Team Work to enhance efficiency and accuracy. Seeking to leverage skills in a dynamic environment to contribute to operational excellence and progress into the future.

Overview

8
8
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work history

Stock Control Manager/Goods In

AutoRoll UK LTD
Washington
08.2024 - 10.2024

At Autoroll Ltd my main day to day tasks include;

  • Ensured safety by conducting daily inspections of forklift equipment.
  • Conducted maintenance with regular checks to prevent mechanical failures.
  • Raising Purchase Orders to replenish any stock needed for orders
  • Roller/ Shutter Door Manufacturing
  • Resolved discrepancies in inventory records with rigorous investigation efforts.
  • Achieved reduced wastage with regular stock audits.
  • Streamlined order fulfilment process for quicker customer service response times.
  • Achieved compliance by implementing and maintaining health and safety procedures.

Branch Warehouse Supervisor

Eurocell Building Plastics Ltd
Durham
03.2021 - 08.2024

At Eurocell Building Plastics Ltd my daily day to day tasks included;

  • Branch Supervision, which includes warehouse and housekeeping duties.
  • Cash handling, this includes end of day banking which is done daily
  • Raising Purchase Orders to replenish stock
  • Forklift operation, unloading and loading delivery vehicles
  • Operating SAP IT system, data entry, processing sales, refunds and quotes
  • Delivering customers orders in a 3.5t vehicle, whether to building sites or properties
  • Serving trade and members of public on a trade counter.
  • Stock replenishment and daily/annually stock takes
  • Communicated effectively with dispatch team to ensure timely deliveries.
  • Achieved high customer satisfaction with proficient problem-solving skills.
  • Ensured accurate cash handling by diligently adhering to company policies.

Branch Assistant

Flame Heating Spares
Durham
10.2017 - 03.2020

At Flame Heating Spares my main day to day tasks included;

  • Serving trade and public customers on a trade counter, this would include sales, refunds and quotations
  • Purchasing Purchase Orders to replenish stock levels
  • General warehouse and housekeeping duties
  • Cash handling and daily banking
  • Operating Kerridge IT system to complete back office tasks
  • Delivering orders in a 3.5t vehicle to fulfill customer orders
  • Outbound and inbound phone calls to existing and new customers and suppliers
  • Served customers, ensuring high levels of satisfaction.
  • Coordinated with other branches for seamless inter-branch transactions.
  • Packed orders accurately to prevent damages during transit.

Customer Service Advisor (Internal Sales)

Auxillis
Peterlee
02.2017 - 10.2017

At Auxillis my main day to day tasks included;

  • Booking repairs and courtesy vehicles to non fault claimants
  • Email and phone call communications with clients, insurers and garages
  • File monitoring, keeping track of the clients cases and giving regular updates
  • Evidence analysis, using contact with the client and insurers and also supplied evidence
  • General office housekeeping duties
  • Coordinated team efforts for successful project completion within deadlines
  • Maintained accurate data entry by diligently inputting information from various sources
  • Enhanced customer satisfaction by promptly addressing and resolving complaints

Education

Gilesgate Comprehensive
09.2006 - 06.2011

New College Durham
09.2011 - 06.2013

Skills

  • Warehouse Management
  • Customer service
  • Forklift Operation
  • Picking & packing
  • Commercial driving
  • IT
  • Purchasing
  • SAP
  • Microsoft Office
  • Stock Monitoring
  • Route Planning

Certification

  • Forklift Counterbalance Reach Truck Licence
  • Manual Handling
  • Emergency First Aid at Work
  • L1 Health & Safety at Work
  • CSCS Labourers Card
  • Full UK Driving Licence

Timeline

Stock Control Manager/Goods In

AutoRoll UK LTD
08.2024 - 10.2024

Branch Warehouse Supervisor

Eurocell Building Plastics Ltd
03.2021 - 08.2024

Branch Assistant

Flame Heating Spares
10.2017 - 03.2020

Customer Service Advisor (Internal Sales)

Auxillis
02.2017 - 10.2017

New College Durham
09.2011 - 06.2013

Gilesgate Comprehensive
09.2006 - 06.2011
Calum Wilson