Calum Spence-Silva

• Promoted positive attitudes towards work search activities among unemployed individuals through regular group discussions.
• Facilitated training programmes, improving clients' interview techniques.
• Handled difficult situations calmly and professionally, resulting in satisfactory resolutions.
• Referred clients to relevant external agencies when necessary, ensuring comprehensive help was provided at all times.
• Established strong relationships with local businesses, ensuring a consistent pool of vacancies for clients.
• Managed appointments promptly, reducing waiting time for customers.

• Currently helping to build a legal desk within a fierce market.
• Using previous experiences in Sales to put on networking events and build a brand.
• Utilising all avenues of contact to business develop new clients and maintain relationships.
• Maintained the highest of customer experience to help retain service users.
• Used sales and marketing techniques to attract business from client companies.
• Coached candidates through interview process to secure top roles.
• Registered new candidates, developing wide-ranging database to meet client recruitment needs.
• Informed candidates about interview results and made job offers to successful interviewees.
• Networked within the legal field for future career progression.
• Maintaining aftercare of all placements in the Legal Team.
• Managed over 80 calls per day to increase exposure to the saturated market.

Achievements:

• Built a new data base of high level Pharmaceutical contractors for the new Procurement & Supply Chain desk.
• Key highlights - Made the quickest placement in companies history, within three weeks of starting.
• Sourced several successful 180' placements.
• Engaged in bi-weekly business development sessions, leading to winning internal competitions against experienced colleagues.
• Opened communications with a new global blue chip client.

Roles & Responsibilities:

• Maintained high suitability standards through diligent screening, interview and assessment processes.
• Acquired new clients through market mapping, LinkedIn prospecting and networking through existing clients and candidates.
• Registered new candidates, developing a wide-ranging database to meet client recruitment needs.
• Built a network of Inactive and Passive candidates to broaden my reach with the permanent desk.
• Established positive relationships with prospective candidates through networking and regular communications.
• Managed reference checks to verify candidate quality.
• Flourished during the companies extensive training programme.

• Studying PGDL & LLM Law & Legal Practice.
• To fund studies carried out agency work in multiple industries.

• Adhered to company standards and compliance requirements for operations and cleanliness.
• Carry out all administrative tasks, from ensuring all new contracts signed, to updating a new system to track suppliers and financial reporting.
• Completed comprehensive shift reports to support seamless handovers.
• Ensured all close down procedures were adhered to ensuring the smooth running of the day and night shifts.
• Set out to strengthen relationships with local business.
• Planned staffing levels based on evolving service demands.
• Balanced tills with accurate card payments and POS reports.
• Organised special events and functions, including receptions, parties and corporate lunches.

• Partook in the Student Advisor Pro-Bono scheme.
• Drafted legal advice on a number of cases ranging from simple divorce disputes to the more complex fraudulent claims.
• Duties within the role were to: interview clients, take minutes from meeting, ascertain the legal issues present and follow up with legal advice within a timed deadline.
• The role allowed me to step further than the study curriculum and to take the initiative to research legal issues outside of any taught materials and put theory to practice.

• Sales Manager of the Year for the Midlands Region 2018-2019
• Sales Manager of the Year 2016-2017
• Achieved a continuous growth in sales averaging at 31% pre-sale revenue each year.
• Introduced and retained a network of corporate and individual clients to the business throughout my tenure.
• Oversaw sales operations across multiple teams within 13 venues in the Midlands region.
• Also heavily involved in the operational and financial aspect of the business: P&L reporting, analysing the financial risk of events (expenditure and potential sales growth), ensuring the business is abiding by current local and national laws, whilst also adhering to all HSE issues.
• By overseeing 50 members of staff within one site and, another 20 across 13 venues, I had to take on all aspects of managing them, from the direct hiring process, ensuring all administrative tasks complete, training, through to day to day management.
• In charge of all events in the Cambridge and Midlands region, from planning and creating, to delivering and selling the Event.

• Created and launched a new brand and weekly event.
• Identified and corrected flawed and outdated online marketing and sales strategies, resulting in an increase of 1117% in pre-sale revenue for year 2015-2016 resulting in a prompt promotion to Sales Manager.
• Introduced new clientele to the business, building and maintaining local relationships

• Worked as bar staff in order to fund university studies.

• Whilst working for Deltic to gain funds to further studies, I further increased my skill set and experience in science and medicine by gaining experience within the healthcare sector.
• This role vastly improved my communication skills and use of technical terms and leymans terms when dealing with clients of all differing characteristics and colleagues of varying levels of seniority and specialisms.