Calum Shaw
Greater Manchester
Summary
A dedicated and hardworking individual with two years of experience in fast-paced customer service roles whilst working through college. Recently completed A-levels in Business Studies. Criminology and Engineering, achieving a B, C and Merit grades. Achieved C grade in Criminology within a twelve month study period. Possesses excellent teamwork, communication, and problem-solving skills, with a proven ability to perform under pressure. Eager to pursue a degree apprenticeship to combine academic learning with practical experience, contributing to both personal and professional growth.
Overview
2
2
years of professional experience
Work History
Crew Member
McDonald's
Tyldesley
04.2023 - Current
- Delivered high-quality customer service in a fast-paced environment, ensuring customer satisfaction and repeat business
- Collaborated effectively within a team to maintain efficiency during peak hours, demonstrating strong communication and teamwork skills
- Resolved customer complaints promptly, showcasing problem solving abilities and a customer-focused approach
- Foster team collaboration during high pressure situations, assist with multiple stations and maintain consistent service quality standards
- Managed cash transactions accurately, maintaining accountability and attention to detail
- Adapted quickly to new processes and procedures, highlighting flexibility and a willingness to learn
Skate Rink Operative
Atherton Skating Rink
Atherton
11.2022 - 04.2023
- Managed daily rink operations, ensuring safety protocols whilst delivering exceptional customer service and maintaining equipment to optimal skating conditions
- Co-ordinated skate rentals, size inventory and maintenance schedules whilst handling sales transactions with accuracy
- Food Service: Worked within the café area of the business, duties would include, taking orders, handling cash, preparing and serving the food and drink
- Managed the safety and cleanliness of the kitchen areas
- Ensuring the safety and enjoyment of all guests whilst running the children’s birthday parties
Education
A-Levels -
St Mary’s Sixth Form College
Astley, Manchester07.2024
GCSE's -
St Mary’s High School
Astley, Manchester07.2022
Skills
- Customer Service
- Teamwork
- Time Management
- Communication
- Valid Driver's license
- Safety awareness
- Complex Problem-solving
- Teamwork and collaboration
Hobbies and Interests
Passionate about technology and innovation, regularly following industry trends and developments.
Enjoy going to the gym and taking part in sports.
References
Available upon request.
Timeline
Crew Member
McDonald's
04.2023 - Current
Skate Rink Operative
Atherton Skating Rink
11.2022 - 04.2023
A-Levels -
St Mary’s Sixth Form College
GCSE's -
St Mary’s High School