Calum Holmes
East Kilbride,South Lanarkshire
Summary
Articulate Claims Handler skilled in building positive relationships with clients and policyholders to achieve satisfactory settlements. Takes direction well to achieve tasks within time and quality constraints. Works with focus and attention to detail for accurate, reliable recordkeeping.
Adaptable individual passionate about delivering excellent customer service through confident, helpful communications. Knowledgeable in Microsoft Office applications for reliable administration. Collaborates well to support team goals.
Overview
10
10
years of professional experience
Work history
Motor claims handler
Aviva
05.2024 - Current
- Facilitated smooth workflow by coordinating tasks within the team effectively.
- Handled sensitive client information, maintaining confidentiality at all times.
- Achieved efficient claim processing with meticulous attention to detail.
- Managed complex insurance claims for successful resolution.
Scheduling administrator
John Lewis & Partners
Hamilton, South Lanarkshire
01.2021 - 04.2024
- As a Scheduler I manage multiple tasks, prioritize and complete them within a given deadline.
- Paying attention to every detail and ensuring that all schedules are accurate and up to date.
- Analyzing complex schedules, data and reports to identify discrepancies.
- Able to resolve conflicts by making adjustments to meet changing demands.
- Strong communication skills in order to effectively communicate with customers and colleagues.
Returns and refunds
John Lewis Capita
Glasgow, Lanarkshire
03.2018 - 01.2021
- Able to relay our policies and procedures when dealing with items being returned for refunds.
- Analyze data and order history to determine patterns of fraudulent behaviour.
- Solving complex problems to make a decision in order to resolve a case.
- Carrying out investigations with customers to question irregularities to determine if there is possible fraud.
Customer Assistant
Slaters
Glasgow, South Lanarkshire
05.2017 - 03.2018
- Provided first-class customer service by enthusiastically anticipating and catering to customer needs and requirements.
- Elevated customer shopping experience by greeting customers in warm, friendly manner within target timeframe.
- Facilitated positive first impressions by maintaining smart, professional appearance at all times.
Customer Service
KFC
East Killbride, South Lanarkshire
02.2016 - 04.2017
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Performed additional tasks to keep dining room running smoothly, stocked and maintained condiments.
- Completed opening and closing checklists according to set standards.
online banking advisor
Lloyd's Banking Group
Glasgow, Lanarkshire
08.2015 - 11.2015
- Liaised with customers to ensure correct account details for payments.
- Researched and resolved customer issues on personal savings and lines of credit accounts.
- Identified and reported suspicious behaviour to security personnel as appropriate.
Education
HNC Grade B - Social sciences
Coatbridge North Lanarkshire college
CoatbridgeSkills
- Scheduling
- Time management
- Documentation proficiency
- Dictation experience
- One-to-one coaching
- Customer service
- Claims negotiation
- Fraud detection
Core Qualifications
- Training and development
- Team player
- Excellent listening and communication
Timeline
Motor claims handler
Aviva
05.2024 - Current
Scheduling administrator
John Lewis & Partners
01.2021 - 04.2024
Returns and refunds
John Lewis Capita
03.2018 - 01.2021
Customer Assistant
Slaters
05.2017 - 03.2018
Customer Service
KFC
02.2016 - 04.2017
online banking advisor
Lloyd's Banking Group
08.2015 - 11.2015
HNC Grade B - Social sciences
Coatbridge North Lanarkshire college