Calum Forster

Participated in professional development opportunities to broaden skillset and knowledge base.

• Assessed patient symptoms through guided questions from NHS pathways.
• Developed active listening, empathy, and communication skills for improved patient interactions.
• Provided personalised coaching to enhance individual performance.
• Led one-on-one training sessions with new and existing employees for knowledge transfer.
• Improved other employees learning abilities by providing personalised, individual coaching.
• Provided constructive feedback for other colleagues for areas of improvement
• Managed over 35 calls a day from patients

• Hand-selected and packed orders for delivery according to customer specifications
• Helped with product rework to meet quality standards
• Verified accuracy of orders by comparison to customer order form
• Maintained organized and clean work area
• Disposed of damaged or defective items
• Fulfilling customer wants and needs
• Dealing with customers over the phone
• Dealing with customer feedback and any problems they may encounter
• Assisting with helping to find a customer the right product for them.
• Labelled and organised packages for accurate deliveries.
• Adhered to strict deadlines, managing competing tasks using time management abilities.
• Completed work orders and packing slips with accuracy.
• Kept clean working area, reporting any issues to management.