Calum Dickinson
Manchester
Summary
A highly organised professional with exceptional skills in customer relations and organisational efficiency. Demonstrates proficiency in multitasking and telephone etiquette, ensuring seamless communication and operational flow. Adept at managing filing systems and email correspondence with precision, complemented by experience in multi-line telephone systems. Known for patience, composure, and interpersonal aptitude, contributing to effective team collaboration and customer service excellence. Friendly and approachable with strong communication and customer service skills, combined with organisational abilities and keen attention to detail.
Overview
3
3
years of professional experience
9
9
years of post-secondary education
Work history
Front Desk Receptionist
Waterside Hotel & Leisure Club
Didsbury, Manchester
08.2024 - 11.2025
- Efficiently processed check-ins and check-outs for over 300 guests weekly.
- Managed inquiries and requests from 7,000 club members each day.
- Scheduled appointments and bookings to optimise guest experience.
- Negotiated corporate rate agreements with 30 companies to enhance revenue streams.
- Handled pre-authorisations and company card payments, averaging £4,500 weekly.
- Handled various administrative duties like filing paperwork or updating databases diligently.
- Greeted guests warmly upon arrival, creating a positive first impression of the organisation.
Hotel Receptionist
Travelodge Hotels Limited
Manchester City Centre
05.2023 - 05.2025
- Facilitated check-in and check-out for up to 1,200 guests weekly.
- Communicated effectively with guests and staff across diverse languages and cultures.
- Managed the administration and filing of card payment details to ensure accuracy.
- Generated reports and emails to maintain clear communication with management.
Education
Bachelor of Arts – BA - International Relations and Affairs
The Manchester Metropolitan University
09.2020 - 05.2023
A-Levels - Government and Politics, Sociology, Law
Clarendon Sixth Form College
09.2018 - 05.2020
GCSEs - English language, English literature, mathematics, religious education, history, geography, woodwork
Denton Community College
09.2013 - 06.2018
Skills
- Patience and composure
- Organisational efficiency
- Time management mastery
- Filing system organisation
- Email handling competence
- Experience with cash handling
- Interpersonal aptitude
- Multitasking proficiency
- Multi-Line telephone systems knowledge
- Telephonic etiquette
Accomplishments
- Efficient Guest Handling
- Handled hundreds of guest check-ins and check-outs weekly with utmost efficiency, accuracy, and friendliness with a consistent 90% customer service satisfaction rate
- Optimized Transaction Accuracy
- Financial administration with a 97% accuracy and efficiency
- Research and analysis
- Studied contemporary and historical political issues and ideologies, and developed a research plan receiving a 77% mark
- Consistently received marks of 70% and over on units pertaining to foreign policy, ideology, and research and analysis
- Ideological Research Excellence
- Researched and analysed ideological texts shaping contemporary issues.
- Ideological Analysis Mastery
- Conducted in-depth analysis of ideological texts and contemporary global issues.
Affiliations
- Religious studies
- Studying languages (German and Latin)
References
References available upon request.
Timeline
Front Desk Receptionist
Waterside Hotel & Leisure Club
08.2024 - 11.2025
Hotel Receptionist
Travelodge Hotels Limited
05.2023 - 05.2025
Bachelor of Arts – BA - International Relations and Affairs
The Manchester Metropolitan University
09.2020 - 05.2023
A-Levels - Government and Politics, Sociology, Law
Clarendon Sixth Form College
09.2018 - 05.2020
GCSEs - English language, English literature, mathematics, religious education, history, geography, woodwork
Denton Community College
09.2013 - 06.2018