Calum Cleary
Stoke on Trent,Staffordshire
Summary
Adaptable professional with a solid background in customer service leadership and strategic planning. Expertise in equipment setup, effective communication, and conflict resolution. Proven track record in inventory management, appointment scheduling, and maintaining health and safety standards. Focused on delivering proactive guest assistance and client consultation, with aspirations to apply these skills in any industry and enhance customer care.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Arcade attendant
HB Leisure
Stoke-on-Trent, Staffordshire
2025.08 - 2026.04
- Promoted special events or deals to attract more customers effectively..
- Managed stocking and tracking of prizes with precision.
- Restocked game tokens frequently ensuring uninterrupted gameplay for guests.
- Ensured customer satisfaction by providing excellent service.
- Assisted customers with game operation to ensure smooth gameplay.
- Handled cash transactions diligently for accurate record-keeping.
- Monitored arcade games, ensuring proper functionality.
- Maintained cleanliness of gaming area for a comfortable environment.
- Facilitated minor repairs on machines when necessary, reducing downtime .
- Offered assistance in selecting prizes by understanding customer preferences.
- Supervised the gaming floor, maintaining a safe environment for guests and staff alike.
- Performed opening and closing duties meticulously, maintaining operational efficiency .
- Ensured compliance with health and safety regulations at all times.
- Resolved customer complaints promptly, ensuring their satisfaction.
- Conducted regular maintenance checks on all equipment, enhancing safety standards.
- Cleaned up spaces after events, collecting rubbish, storing furniture and sanitising surfaces.
- Monitored crowd to proactively identify problems and keep groups under control.
CRC GARDEN MAINTENANCE
Newton Abbot, United Kingdom
2018.01 - 2025.01
- Performed efficient foliage trimming.
- Gathered trimmed plant material.
- Moved waste foliage to collection truck.
- Assisted with loading and unloading van.
- Engaged with customers to address inquiries.
- Ensured high-quality customer interactions.
- Stored tools securely after use to limit exposure to weather elements and prevent damage.
- Used wide range of tools, horticultural machinery and powered hand tools to complete garden projects.
- Maintained shrubs, flowers and plants through regular watering and upkeep.
- Wore appropriate protective clothing and equipment in accordance with Health and Safety requirements.
- Provided bespoke garden care instructions to clients, enabling them to maintain their gardens between professional visits.
- Designed and built rockeries and water features.
Self Employed Barber
hot rods and harlots
Exeter, United Kingdom
2022.01 - 2023.01
- Prioritized client health and safety during hair cutting services.
- Ensured timely updates on insurance coverage.
- Ensured cleanliness and security of shop at closing.
- Executed cash management tasks accurately.
- Supported clients in addressing personal care requirements.
- Facilitated increased sales through strategic product promotion.
- Maintained high standards of service.
- Developed strong rapport with clients through excellent communication skills, resulting in a loyal customer base.
- Cleaned and sterilised hairdressing equipment after use, following health and safety protocols.
- Groomed beards, trimmed hair and styled male haircuts as specified in consultations.
- Maintained a hygienic and organised work station, adhering to health and safety regulations to promote a safe environment.
- Clipped and sheared hair into cuts, fades and special designs.
- Used razors, scissors and clippers to trim and groom hair of clients, following exact instructions.
- Resolved customers concerns with knowledgeable and professional approach.
- Washed client hair using specialist shampoos and head massage techniques.
- Updated appointment calendar and set shift schedules.
- Advised on suitable haircuts and styles based on client facial features and shape.
- Pre-booked appointments to guarantee repeat business.
- Restocked shelves with products, purchased new inventory and controlled loss.
recycled candle company
Exeter, United Kingdom
2022.02 - 2022.04
- Gathered orders and organized them for shipment.
- Oversaw lifting and carrying of boxes with a maximum weight of 20 kg.
- Ensured accurate packing of orders before uploading to DPD.
- Resolved customer queries effectively.
- Provided counter service to customers.
- Promoted merchandise to consumers.
- Stocked and rotated inventory regularly.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Maintained a clean and organised work area, contributing to a pleasant shopping environment and promoting safety standards.
- Processed refunds, exchanges and service requests for customers.
- Provided all-round store support, performing cashier duties, offering product assistance and delivering customer care.
- Answered incoming calls and handled customer enquiries to clarify policy and pricing information.
- Ensured compliance with health and safety regulations, protecting customers and staff from potential hazards.
- Referred customers to team leaders and expert advisers for complex inquiries.
- Utilised knowledge of products and services to inform customers about features and benefits, aiding in informed purchasing decisions.
Customer Service & cleaner
Taji barber
Newton Abbot, United Kingdom
2018.01 - 2021.01
- Conducted floor cleaning activities to uphold hygiene standards.
- Supplied beverages such as tea and coffee.
- Ensured continued service availability after regular shop hours.
- Greeted customers upon entry to create a welcoming environment.
- Assisted in arranging seating for visitors.
- Handled cash and payments accurately.
- Conducted shop floor sanitation after business hours.
- Enhanced product sales.
- Followed sanitisation, health and hygiene regulations.
Education
NVQ Level 2 - barbering
Exeter collage
Exeter, DEVCriminology Foundation year - criminology
university of Staffordshire
Stoke on TrentLLB LAW - Law
Staffordshire University
Stoke-on-Trent 2026.09 -
Skills
- Heavy lifting
- Handling gardening tools
- Setting up gardening tools
- Customer service
- Setting up equipment
- Effective communication
- Empathic communication
- Teamwork
- Adaptability
- Conflict resolution
- Time management
- Mindfulness
- Stress tolerance
- Creativity
- Persuasion
- Confidence
- Punctuality
- Resilience
- Customer relationship management
- Inventory management
- Client consultation
- Appointment scheduling
- Cleaning and sanitization
- Willingness to learn
- Calm under pressure
- Active listening
- Leadership
- Team leadership and motivation
- Commitment to excellence
- Strategic planning
- Health and safety awareness
- Deadline management
- Arcade game knowledge
- Proactive guest assistance
- Security procedures adherence
- Money counting
- High energy levels
- Tactful communication
- Familiarity with age restrictions
- Being observant
- Arcade software familiarity
- Prize restocking
- Ticket dispensing machines operation
- Repairing games equipment
- Gaming knowledge
- Patience and tolerance
- Sales techniques
- Health and Safety regulations
- Deep cleaning methods
- Assertiveness
- Gaming industry knowledge
- Machine operation
- Time efficiency
- Product shelving techniques
- Basic maintenance knowledge
- Persistence
Certification
Duke of Edinburgh Award, NCS, 2019-01-01
Education
other
Volunteer Experience
YMCA, Volunteer, During my three years of volunteering at the YMCA, I had the rewarding opportunity to work with young people and support children on school residential trips. My role involved organizing activities and ensuring a safe, enjoyable environment for the participants. I helped facilitate team-building exercises, led educational workshops, and provided mentorship to the children, fostering their personal growth and confidence. This experience not only strengthened my leadership and communication skills and help strengthen my understanding of teamwork. Furthermore, my time at the YMCA I also had the opportunity to work with homeless people, making them food and handing out blankets connecting with them giving them a sense of companionship.
References
References available upon request.
Timeline
LLB LAW - Law
Staffordshire University
2026.09 -
Arcade attendant
HB Leisure
2025.08 - 2026.04
recycled candle company
2022.02 - 2022.04
Self Employed Barber
hot rods and harlots
2022.01 - 2023.01
CRC GARDEN MAINTENANCE
2018.01 - 2025.01
Customer Service & cleaner
Taji barber
2018.01 - 2021.01
Criminology Foundation year - criminology
university of Staffordshire
NVQ Level 2 - barbering
Exeter collage