CALLUM WILD
ECCLES,MCR
Summary
- Senior Healthcare assistant/ experienced in prioritising patient needs in a fast-paced clinical environment, working in the care field for over 5 years now, gained lots of experience and obtained a lot of clinic skills, to lead me up to being a senior A&E nurse in the future, with over 16 years’ progressive experience in the hospitality sector. My top attributes:
- Excellent communication skills, with an empathetic and understanding approach.
- Highly organised, able to multi-task and project calm.
- Motivated to deliver high quality care and services to others, frequently recognised in going above and beyond in my roles.
- Motivating staff - being the wellbeing coach and the team trainer.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
Work history
Senior Nursing assistant
NHS ELM UNIT (Bank MFT)
07.2023 - 06.2025
- TEAM well-being coach.
- Team trainer/ lead Co-Ordinator (HCA)
Healthcare assistant
Hatton grange care home
08.2022 - 06.2023
Support Worker
Blue Bird
07.2021 - 07.2022
- Company Overview: Support Worker (community) Complex Needs in Children
- Whilst working at blue bird. This role has involved working within palliative care, comforting clients in their last moments.
- As well as this, I have worked with young children living with complex needs, giving them the opportunity to live a normal life and supporting them through their ADL, attending sensory centres across Greater Manchester.
- This has required me to be extremely flexible as most clients have very specific needs.
- My work duties at Blue Bird include school drop offs, companionship calls and creating care plans for new/existing clients which helps to support general day to day tasks.
- This job was extremely challenging and has set me up for my career in the NHS.
- Support Worker (community) Complex Needs in Children
- Obtained Qualifications from this role:
- Level 2 Care and Team Teach Training.
- Care certificate.
Housekeeper/Support Worker
NHS Nightingale hospital
04.2020 - 03.2021
- During the first and second lockdown, I worked in various support roles at the NHS Nightingale hospital in an acute COVID-19 ward as well as in intermediate rehabilitation settings.
- As a porter and cleaner, I assisted with the admissions and discharge of patients, cleaned wards and toilets for infection control purposes and washed uniforms for my team.
- Whilst I progressed into a more patient focused care role, I assisted patients with personal cares, mobilising, providing food and given general overall holistic care to patients which may just need a chat and a hot drink, whilst keeping in line with dietary requirements, completing documentation such as property logs, and reporting to patient relatives about their progress and update.
- This experience working in an intense, patient-focused role with other lead nurses has ignited my passion to learn more about patient care with the hopes of one day becoming a senior Nurse.
- Key Achievements; Personal and Professional:
- Chosen to progress into the HCA role by seniors.
- Contributing to the high-quality patient experience by providing emotional support to patients.
- Completing in-house courses, including manual handling, patient care and infection control.
- Coming forward in the pandemic and wanting to do my part and progress into The NHS and health care.
Assistant Manager/ Team leader
Tampopo, Albert Square
09.2018 - 01.2021
- Opening and closing the restaurant, Appointing, inducting, and mentoring new staff members.
- Resolving customers' questions and grievances in a professional manner.
- Ensuring that the restaurant adheres to pertinent health and safety regulations.
- Recording all income and expenses and ensuring that cash registers are balance.
- General waiter duties, creating a cleaning rota and system to keep up the hygiene standards in the workplace.
- Managing a team with fun incentives.
- Driving trip advisor/ and all social media platforms.
- Management duties /opening and closing.
- Closing at the end of shift using Zonal/Aztec management system.
- Ensuring and strictly following every customer’s dietary requirement.
- Key Achievements; Personal and Professional:
- Customer feedback/ compliments, and an average mystery customer report of over 90%.
- Being acknowledged by senior managers, and progressing quickly to team leader, and then to assistant manager.
- Trip advisor leader - bringing my restaurant from 200 in ranking to 36 in two years, competing against all the top restaurants in MCR City Centre.
Waiter/ Instore Trainer /Team Leader
Chiquito’s- Printworks/ Frankie and Benny’s (various locations) TRG
09.2009 - 03.2018
- Cleaning duties to a high company standard.
- Cocktail /general drinks making to a high standard.
- Managing a large section of tables.
- Dealing with the customers journey in the restaurant, ensuring that a high level of customer service is achieved through this process.
- Leading a team in a fast-paced environment whilst still achieving amazing customer feedback, including incentives and motivating the team in regard to social media platforms.
- Upselling products and having fluent product knowledge.
- Delivering the best customer service possible.
- Key Achievements; Personal and Professional:
- Running a team.
- Customer feedback/Trip adviser ranking.
- My progression from a table cleaner up to assistant manager.
Education
NAT BTEC - Musical Theatre & Performance Production
Oldham College
01.2007 - 01.2009
High School Diploma - Expressive Art, Drama, Mathematics, English, Science, Art And design, Religious Studies
Kaskenmoore High School
01.2002 - 01.2007
Personal Information
Date of birth: 12/10/90
Custom
Senior Healthcare assistant/ experienced in prioritising patient needs in a fast-paced clinical environment, working in the care field for over 5 years now, gained lots of experience and obtained a lot of clinic skills, to lead me up to being a senior A&E nurse in the future, with over 16 years’ progressive experience in the hospitality sector. My top attributes: Excellent communication skills, with an empathetic and understanding approach. Highly organised, able to multi-task and project calm. Motivated to deliver high quality care and services to others, frequently recognised in going above and beyond in my roles. Motivating staff - being the wellbeing coach and the team trainer.
Timeline
Senior Nursing assistant
NHS ELM UNIT (Bank MFT)
07.2023 - 06.2025
Healthcare assistant
Hatton grange care home
08.2022 - 06.2023
Support Worker
Blue Bird
07.2021 - 07.2022
Housekeeper/Support Worker
NHS Nightingale hospital
04.2020 - 03.2021
Assistant Manager/ Team leader
Tampopo, Albert Square
09.2018 - 01.2021
Waiter/ Instore Trainer /Team Leader
Chiquito’s- Printworks/ Frankie and Benny’s (various locations) TRG
09.2009 - 03.2018
NAT BTEC - Musical Theatre & Performance Production
Oldham College
01.2007 - 01.2009
High School Diploma - Expressive Art, Drama, Mathematics, English, Science, Art And design, Religious Studies
Kaskenmoore High School
01.2002 - 01.2007
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