Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

Callum Watt

Leigh-on-sea,Essex

Summary

An experienced insurance, commissioning and brokerage professional holding expertise in claims handling, contract negotiation, provider management, tender evaluation and social care service planning across private and public sectors.

Proven ability to drive cost efficiencies, manage and draft million-pound contracts, and improve service delivery through data-driven strategic decision-making.

Claims handling experience working with chartered loss adjusting consultancy.

Holding Cert CII and Cert CILA, bringing a strong analytical and risk management approach to commissioning.

Overview

7
7
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

Commissioner - SEND & Alternative Provision

London Borough of Havering
London
05.2025 - Current
  • Leading on alternative provision commissioning for a large London Borough supporting its SEND (Special Educational Needs and Disabilities) service.
  • Contributing as part of SEND Senior Management Team to the borough's wider SEND and Alternative Provision strategy.
  • Evaluating risks associated with provisions and carrying out insurance coverage analysis to decide on compulsory level of indemnity for providers.
  • Developing commissioning plans that allow schools and families to exercise choice and control in how their needs are met.
  • Line management of AP Commissioning Team Staff including carrying out supervisions and identifying learning and obtaining objectives.
  • Creating a suite of AP provisions to allow for streamlined placements.
  • Working in co-production with senior council representatives and education leaders.
  • Writing tender specifications informed by pre-tender market research.

Claims Technician

McLarens
City of London
11.2024 - 01.2025
  • On expiry of contract with Southend's Commissioning team, I successfully completed and attained Cert CII and Cert CILA within three months with a leading global Loss Adjuster.
  • Attended to and resolved claim queries working closely with executive managers to progress claim resolution.
  • Secured Alternative Accommodation for claimants, gaining authorisation and ensuring suitable provision.
  • Set up new claims on system, ensuring appropriate adjuster appointment.

Broker - Commissioning - 9 Month Contract

Southend City Council
Southend-on-sea, Essex
02.2024 - 11.2024
  • Procurement and management of contracts with care providers valued over £500,000 per year, ensuring cost-effective and high-quality service delivery for the Local Authority.
  • Achieved significant savings for the Local Authority, including £40,000 per year on a single contract through strategic negotiation.
  • Analysed and processed payment data, determining care periods and optimising costs with agencies.
  • Developed strong provider relationships, actively contributing to the management of the market within the City.
  • Worked alongside Senior Commissioning Managers to redesign and streamline the brokerage process, improving efficiency and service outcomes.
  • Ensured contractual compliance, aligning all agreements with UK Law, SCC policies, and frameworks to uphold service standards.

Leaving Care Advisor

London Borough of Barking and Dagenham
Barking and Dagenham
06.2022 - 10.2023
  • Approached and appointed at Principal Officer level by the London Borough of Barking and Dagenham (LBBD) in May 2022, providing direct support for children and young adult care leavers nationwide.
  • Led multi-agency collaboration, working with social services, education providers, prison services, immigration solicitors and housing agencies to deliver holistic support and ensure smooth transitions for care leavers.
  • Developed and implemented Pathway Plans, tailoring support to individual needs and helping young people access education, employment, and training (EET), improving engagement.
  • Produced high-quality risk assessments and referrals, using detailed data analysis and written communication skills to ensure accurate, effective and timely interventions.
  • Provided specialist support for unaccompanied asylum seekers, assisting with leave to remain applications, conducting direct correspondence with the Home Office and ensuring legal and welfare needs were met.


Team Manager and Social Care Administration Lead

New Chapters Supported Living-Bristol
Bristol
03.2020 - 03.2022
  • Promoted within a year to management position, leading a service providing vital support to young adults with additional social and emotional needs.
  • Demonstrated adaptability in problem-solving, consistently maintaining a calm approach under pressure.
  • Provided on-call guidance and direction to colleagues outside of regular working in capacity as a manager.
  • Upheld high teams standards by managing crucial paperwork, including risk assessments and tenancy agreements whilst ensuring Data Protection Compliance.


Assistant Adjuster

AW Risk and Claim Services
Southend-on-Sea
03.2018 - 03.2020
  • Assisted a Senior Chartered MCL Adjuster in carrying out a range of Claims Technician duties, contributing to the effective management of claims.
  • Subsequently completed and attained Cert CII and Cert CILA within three months.
  • Accurately collated and reviewed documents provided by policyholders and other parties, ensuring accuracy and thoroughness.
  • Gained experience in peer reviewing adjuster reports, offering valuable insights.
  • Conducted site visits to loss locations, establishing conducive initial contact with claimants to facilitate smooth claims processes.
  • Carried out proximate cause, quantum and other enquiries, such as potential for leaseholder vulnerability.

Education

3 A-Levels -

St Thomas More High School, Westcliff-on-Sea
09.2013 - 06.2015

GCSEs: 8 A - C -

Thorpe Hall School, Thorpe Bay
09.2008 - 06.2013

Skills

  • Exceptional interpersonal and communication skills
  • Leadership in meetings
  • Strong negotiation skills
  • Clear, concise, and accurate written communication
  • Efficient caseload management and organisation:
  • Problem-solving under pressure
  • Autonomous decision-making
  • Proficient with IT and spreadsheet applications
  • Knowledge of Data Protection requirements
  • Integrity, empathy, and creativity
  • Collaborative teamwork
  • Track record of adaptability, swift learning and rapid assimilation
  • Data driven decision making
  • Brokerage insights

Certification

  • Cert CII (Chartered Insurance Institute)

Key Modules - London Markets 1 and 2, Claims Handling

  • Cert CILA (Chartered Institute of Loss Adjusters)

Key Module - Advanced Claims Handling



Timeline

Commissioner - SEND & Alternative Provision

London Borough of Havering
05.2025 - Current

Claims Technician

McLarens
11.2024 - 01.2025

Broker - Commissioning - 9 Month Contract

Southend City Council
02.2024 - 11.2024

Leaving Care Advisor

London Borough of Barking and Dagenham
06.2022 - 10.2023

Team Manager and Social Care Administration Lead

New Chapters Supported Living-Bristol
03.2020 - 03.2022

Assistant Adjuster

AW Risk and Claim Services
03.2018 - 03.2020

3 A-Levels -

St Thomas More High School, Westcliff-on-Sea
09.2013 - 06.2015

GCSEs: 8 A - C -

Thorpe Hall School, Thorpe Bay
09.2008 - 06.2013

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Callum Watt