Callum Steers
Summary
Accomplished professional with expertise in transaction monitoring and regulatory compliance, specialising in AML/Financial Crime with a keen interest in money muling I'm ready to take on my next challenge.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Senior Financial Crime Investigator
Monzo Bank Limited
Remote
05.2025 - Current
- Conducting detailed investigations into complex cases on customer's accounts. This included investigations into money muling, drugs related activity, exploitation plus more.
- Reviewing colleagues Suspicious Activity Reports (SAR) to make sure they're in line with the bank's compliance and included all relevant details for the suspicious activity in question.
- Training junior investigators, contributing to team skill improvement.
- Answering escalations from junior colleagues in the UK, Romania and India.
- Using multiple sources to gather and present data related to specific cases.
- Identifying emerging trends in criminal activity by analysing patterns in investigations.
Financial Crime Investigator (AML)
Monzo Bank Limited
Remote
09.2023 - 05.2025
- Conducted in depth transactions monitoring reviews and urgent alerts on customer's accounts.
- Prepared and written suspicious activity reports (SAR) when suspecting financial crime.
- Provided low level training to colleagues who may have been struggling to meet targets and deadlines as well as colleagues with interest in financial crime.
- Liaise with other departments such as Law Enforcement. when conducting reviews.
Complaints specialist
Monzo Bank Limited
Remote
10.2022 - 09.2023
- Investigated reported issues, liaising with staff at multiple levels to obtain relevant information.
- Communicated with customers politely, promptly and professionally.
- Adhered strictly to policies and procedures for continued company compliance.
- Clarified complaints to fully understand customer issues.
- Communicated customer feedback through appropriate channels to help fuel continuous improvement.
- Mentored new team members to ensure consistency in complaint handling processes.
Skills
- Transaction monitoring
- SARS/STRS
- Utilisation of KYC information
- Regulatory compliance
- Risk assessment
- Trend analysis in AML/Financial Crime
- Constructive feedback
- Multitasking proficiency
- Adaptability to tasks
- Attention to detail
Colleague Feedback
- “Cal is the calmest person I know; always in control of the situation and quick to learn. He has been an amazing person to coach and his smile lights up the room as well as his humour.
- Your always there to help without any hesitation, and you always go above and beyond! A great asset to Monzo :)
- Cal your hard work should be acknowledged and recognised, keep it up! I want to see you progress soo much and fly! ”
- “I just want to say a big thanks to Cal for being a team player and supporting me with my caseload recently. I found myself with too many urgent cases in my queue on two occasions and Cal stepped up with no hesitation to help me out. It's really appreciated and I think this shows true Monzo values and a great attitude and willingness to support his team mates. Thanks! ”
- @Cal Steers Stepped in without hesitation to support a project he’d previously worked on. He quickly refreshed his knowledge and got stuck in, completing it efficiently and with a great attitude. Really appreciated – thanks, Cal!
- @Cal Steers - He’s a solid member of the team and all his measures are always perfect with QA, AHT etc. Cal also likes to help his peers when he can and is recognised by the team. Cal is just a great member of the team and we are so pleased we have him!
- @Cal Steers - Cal, your results are awesome and you continue to achieve them consistently! You have also volunteered to step up and help out with your teams QA role
Certification
ICA (International Compliance Association) - Certification in Anti Money Laundering
Timeline
Senior Financial Crime Investigator
Monzo Bank Limited
05.2025 - Current
Financial Crime Investigator (AML)
Monzo Bank Limited
09.2023 - 05.2025
Complaints specialist
Monzo Bank Limited
10.2022 - 09.2023