Callum Seagrave-Ronan
london,united kingdom
Summary
Professional with expertise in reception and customer service, recognized for exceptional client relations and effective communication. Proven ability to thrive in high-pressure environments while demonstrating flexibility and adaptability. Skilled in IT applications, with a strong focus on health and safety protocols and guest confidentiality. Experienced in managing special requests and food and beverage services, with extensive knowledge of hotel operations.
Productive Food and Beverage Assistant with proven record of high-quality performance in fast-paced environments. Supports food service operations with adaptability and resourcefulness. Excellent attention to detail and superior time management skills.
Overview
5
5
years of professional experience
Work history
Food and beverage assistant
Hilton London Metropole
London, united kingdom
2022.07 - Current
- Worked in the main restaurant covering both breakfast and evening shift
- Supported additional departments when needed, demonstrating flexibility and excellent teamwork.
- Delivered high-quality customer service to ensure a positive guest experience.
- maintained strong communication with colleagues to support smooth operations.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Receptionist (work Experience)
Travelodge
London, united kingdom
2022.06 - 2022.07
- Managed reception duties, assisting guest with enquiries and resolving issues promptly.
- Developed strong customer service, communication, IT, and problem-solving skills.
- Gained experience working under pressure in a fast-paced hospitality environment.
- identified reception work as a preferred area for future employment due to strong performance and enjoyment of the role.
School assistant (Work Experience)
Globe primary school
london , united kingdom
2022.03 - 2022.03
- Supported children requiring extra assistance with reading, maths, and classroom activities.
- Helped set up equipment and prepare materials for lessons.
- Supervised pupils during lunchtimes, group activities, events, and school trips.
- Ensured full compliance with school policies and safeguarding procedures.
- Communicated professionally with staff and pupils, maintaining school values.
- Assisted the class teacher with managing a classroom environment effectively.
Hospital volunteer
london hospital
London, united kingdom
2021.07 - 2021.07
- Gained early experience in a healthcare environment through voluntary support work.
- Assisted staff with general tasks and helped maintain a welcoming atmosphere for patients and visitors.
- Delivered meals to patients, ensuring proper nutrition intake while in care.
- Assisted elderly patients with personal care tasks; ensured dignity was upheld at all times.
Education
A-Levels -
sixth-form
London 09/2021 - 05/2023
GCSEs -
Secondary school
LondonSkills
- Reception Duties
- Customer Service
- Client Relations
- Strong Communication Skills
- Ability to Work Under Pressure
- IT Skills
- Flexibility & Adaptability
- Health & Safety Awareness
- Punctual & Reliable
- Security Awareness
- Clean and Organised Working Style
- Maintaining guest confidentiality
- Handling special requests
- Food and beverage handling
- Knowledge of hotel facilities
In my own time
In my spare time, I strive to improve my Spanish and learn a little Arabic to help with the needs of the guests. Since I work in the hotel industry, it means a lot to the guests and makes them feel welcome.
Timeline
Food and beverage assistant
Hilton London Metropole
2022.07 - Current
Receptionist (work Experience)
Travelodge
2022.06 - 2022.07
School assistant (Work Experience)
Globe primary school
2022.03 - 2022.03
Hospital volunteer
london hospital
2021.07 - 2021.07
A-Levels -
sixth-form
09/2021 - 05/2023
GCSEs -
Secondary school