Callum Robertson
Aberdeen
Summary
Certified Salesforce professional with 3+ years of hands-on experience delivering enterprise-level, multi-cloud Salesforce solutions across Sales Cloud, Service Cloud and Certinia ERP. Proven track record in end-to-end implementation, Apex development, and solution architecture, primarily within a complex internal environment. Passionate about innovation, collaboration, and delivering long-term value to users. Ready to use and develop skills in data interpretation, stakeholder communication, and process improvement in [Desired Position] role.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work history
Software Support & Development Analyst
Xeretec Ltd
Aberdeen
10.2022 - 05.2025
- Played a pivotal role in troubleshooting and advancing system integrations as the organisation's exclusive support, administrator, and developer.
- Provided specialised expertise in Salesforce Sales Cloud, Certinia Accounting, and Certinia Order Processing & Management.
- Actively participated in critical business decision-making and consistently optimised processes to enhance efficiency.
- Spearheaded the creation of user-friendly applications, resulting in enhanced user experience.
- Assured quality through rigorous testing of newly developed systems and processes.
- Skilled in coding with Apex for crafting custom integrations and adept at designing custom LWC components tailored to business needs, building custom solutions through Flow to meet business needs.
Desktop Support Analyst
Sword IT Solutions
Aberdeen
06.2019 - 10.2021
- Expertly managed and resolved end-user device issues, set up new workstations, and conducted software updates.
- Conducted staff training on new software applications, increasing user confidence.
- Managed stock level of IT equipment effectively to avoid supply shortages.
- Maintained up-to-date knowledge of emerging technologies for continuous learning.
- Documented all incidents in the service desk system for transparent record keeping.
IT Analyst
Marathon Oil
Aberdeen
06.2016 - 04.2019
- Resolved IT issues with clients in our office, off-site, and offshore using a ticketing system, providing fast and reliable service.
- Maintained inventory lists for different hardware types and conducted regular audits.
- Managed database systems effectively, ensuring data integrity and access control.
- Updated the company's UK SharePoint site, built and scanned client machines, created and implemented updates to live databases, and managed user accounts through Active Directory
- Identified current inefficiencies and recommended changing functionality or behaviours to eliminate concerns.
Sales Assistant
Next Retail
Aberdeen
11.2014 - 06.2016
- Conducted daily inventory checks to manage stock levels accurately.
- Addressed customer needs promptly, resulting in positive feedback and customer satisfaction.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Trained new staff members, fostering a supportive working environment.
- Collaborated effectively with team members to meet sales targets.
Education
BSc (Hons) - Computer Science
Robert Gordon University
08.2014 - 06.2019
Skills
- Java
- HTML
- CSS
- JavaScript
- SQL
- PHP
- Apex
- Dart
- Python
- Salesforce Lightning Web Component
- Visualforce Components
- Salesforce Sales Cloud
- Certinia Accounting
- Certinia Order Processing & Management
References
References available upon request.
Timeline
Software Support & Development Analyst
Xeretec Ltd
10.2022 - 05.2025
Desktop Support Analyst
Sword IT Solutions
06.2019 - 10.2021
IT Analyst
Marathon Oil
06.2016 - 04.2019
Sales Assistant
Next Retail
11.2014 - 06.2016
BSc (Hons) - Computer Science
Robert Gordon University
08.2014 - 06.2019
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