
Results-driven professional specializing in customer relationship management, negotiation, and sales. Expertise in pipeline management and data accuracy, with a strong foundation in financial products. Proven track record in customer retention strategies and effective team collaboration, supported by leadership and management skills. Committed to delivering exceptional customer service through problem-solving and training development initiatives.
Ensured high customer satisfaction through delivery of excellent service.
Developed and maintained strong relationships with customers, suppliers, and local community, enhancing the store's reputation and success
Managed cashiering activities, including processing payments, balancing tills, maintaining accurate records of cash drawers, and efficiently managing supplier payouts
Customer relationship management
Negotiation and objection handling
Sales and persuasion
Financial product knowledge
Pipeline management
Communication skills
Time management and organization
Add-on product knowledge
Customer retention strategies
Team collaboration
Data accuracy and management
Problem-solving and conflict resolution
Leadership and management skills
Customer service excellence
Financial acumen
Training and development programs
Top performer on gaining commitment from customer to be proposed over to finance lenders to proceed with the sale