Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Callum Payne

Belfast,Antrim and Newtownabbey

Summary

Compassionate, creative and effective team leader with valuable experience in both formal/non-conventional classroom settings. Equipped with extensive and versatile team training backgrounds. Patient and passionate about motivating/curating ability with a creative mindset. Competent at performing independently or as member of teaching team. Well-versed in all Microsoft packages and other online technologies.

Overview

7
7
years of professional experience

Work History

Concession manager

sofa.com
Belfast, Antrim
07.2022 - Current
  • Prepared rotas to achieve stable coverage while minimising payroll costs.
  • Recruited and trained high-performing team members to deliver faultless customer care.
  • Interacted positively with customers, effectively promoting restaurant facilities and services.
  • Sought out and implemented methods to improve service and team performance, boosting business sustainability with continuous enhancements.
  • Resolved complaints calmly and professionally to achieve positive customer outcomes.
  • Arranged training to bridge learning gaps and increase department capabilities.

Assistant manager

Tribal Burger
Belfast, Antrim
10.2018 - 06.2022
  • Coached team members through new or difficult workflows.
  • Monitored health and safety measures for guaranteed compliance.
  • Led shifts and motivated team to drive sales.
  • Trained staff to resolve complaints appropriately to maintain customer satisfaction.
  • Coordinated hiring, recruitment and training strategies to build successful team.
  • Fostered positive employee relationships through communication, training and coaching.

Drama practitioner

Interacting Theatre Co.
Madrid, Madrid
09.2017 - 09.2018
  • Devised fun, informative learning programmes for maximised student engagement.
  • Enhanced student knowledge through targeted practical teachings.
  • Used performing arts principles to build student confidence and socialisation skills.
  • Demonstrated practical aspects of creating art and taught students advanced techniques.
  • Delivered language lessons with practical activities, role-plays and audio-visual content.

Education

Bachelor of Arts - Drama

Queens University Belfast
Belfast
09/2014 - 07/2017

Btec Extended Diploma - Performing Arts

Southern Regional College
Newry, Newry Mourne and Down
09/2011 - 06/2013

GCSEs - Various

St Joseph's Boys' High School
Newry
09/2009 - 06/2011

Skills

  • IT proficient
  • Progress reporting
  • Problem-solving
  • Leadership
  • Time management
  • Interactive teaching/learning
  • Active listening
  • Creativity
  • Communication skills

Affiliations

  • Football/ Football Coaching
  • Rugby
  • Performance - signed Actor to Nova Artists Talent Agency
  • Singing - Music in General
  • Travel and languages

Timeline

Concession manager

sofa.com
07.2022 - Current

Assistant manager

Tribal Burger
10.2018 - 06.2022

Drama practitioner

Interacting Theatre Co.
09.2017 - 09.2018

Bachelor of Arts - Drama

Queens University Belfast
09/2014 - 07/2017

Btec Extended Diploma - Performing Arts

Southern Regional College
09/2011 - 06/2013

GCSEs - Various

St Joseph's Boys' High School
09/2009 - 06/2011

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Callum Payne