Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

Callum Paterson

Glasgow,Glasgow (City of)

Summary

Friendly and outgoing post-graduate seeking a challenging and fulfilling role. More than capable of meeting professional needs and standards with a diligent and well-organised mentality, that lends itself well to any issues faced.

Overview

6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Welfare Rights Adviser

Edinburgh Food Project
Edinburgh
07.2024 - 09.2025
  • Interacted with foodbank users to identify benefit issues and possible additional sources of income for clients
  • Completed benefit applications, attended appeal processes and issued food vouchers
  • Assisted in the set up and staffing of foodbanks, alongside stock coordination and public interactions


Tenant Liaison Worker

Right There
Glasgow
05.2023 - Current
  • Providing a link between homeless service users and the greater Glasgow housing network i.e Glasgow City Council and private landlords
  • Advocating on behalf of service users in order to provide supported and stable tenancies that prepare them for independence once they receive council housing offers
  • Ensuring landlords act in the best interest of the tenant in regard to repairs and issues within properties, preventing neglect to the tenant and said properties
  • Liaised with other professional organisations in health and social care to ensure appropriate and tailored support networks for every service user


Bartender

Hap Recruitment
Glasgow
06.2019 - Current


  • Supported wider festival teams in set-up, cleaning, and prep work, improving overall efficiency in both setups and tear-down.
  • Provided efficient food and drinks service for high levels of customer satisfaction.
  • Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
  • Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.

Help Desk Advisor

Cabinet Office
Glasgow
08.2022 - 03.2023
  • Worked closely with customers and fellow team members to assess to support change and deliver high-quality customer experiences.
  • Developed solutions for critical e-form issues, guided customers through bug fixes, and supported reactive maintenance.
  • Managed and developed policy framework, helping to create pathways for customers to navigate and understand government policy.
  • Developed knowledge-sharing methodologies and creative processes to improve end-user experience.
  • Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.

Retail Sales Assistant

Lush Cosmetics
Glasgow
11.2021 - 02.2022
  • Monitored display stock levels, replenishing for consistently well-stocked sales floor.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Educated customers on product and service offerings, engaging in special offers and promotions to increase sales.

Hospital Porter

NHS Tayside
Dundee, Perthshire and Kinross
06.2020 - 09.2020
  • Demonstrated abilities in equipment operation to safely and securely perform specialist patient transfers.
  • Safely transported patients between wards within target timeframes.
  • Prioritised infection control by consistently adhering to Covid regulations, enhancing the continued quality of patient care.
  • Securely and professionally transported blood between the main store, pharmacy, and relevant wards.

Education

Bachelor of Arts - Economic and Social History

University of Glasgow
Glasgow
09.2018 - 06.2022

Skills

  • Rainbow Glasgow Roos - September 2022 - Present
  • Living Rent Community Action Group - March 2021 til Present
  • Metal Magazine - August 2021 - March 2022
  • Dundee Disabled Children's Association - September 2017 - August 2018


Certification

- Safeguarding Yourself and Others - May 2023

- Understanding and Supporting Schizophrenia - October 2023

- Domestic Violence and links to homelessness - October 2023

- Suicide and Self-Harm Reduction - November 2023

- Understanding Universal Credit - January 2024

Timeline

Welfare Rights Adviser

Edinburgh Food Project
07.2024 - 09.2025

Tenant Liaison Worker

Right There
05.2023 - Current

Help Desk Advisor

Cabinet Office
08.2022 - 03.2023

Retail Sales Assistant

Lush Cosmetics
11.2021 - 02.2022

Hospital Porter

NHS Tayside
06.2020 - 09.2020

Bartender

Hap Recruitment
06.2019 - Current

Bachelor of Arts - Economic and Social History

University of Glasgow
09.2018 - 06.2022
Callum Paterson