Callum Paterson
Glasgow,Glasgow (City of)
Summary
Friendly and outgoing post-graduate seeking a challenging and fulfilling role. More than capable of meeting professional needs and standards with a diligent and well-organised mentality, that lends itself well to any issues faced.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Welfare Rights Adviser
Edinburgh Food Project
Edinburgh
07.2024 - 09.2025
- Interacted with foodbank users to identify benefit issues and possible additional sources of income for clients
- Completed benefit applications, attended appeal processes and issued food vouchers
- Assisted in the set up and staffing of foodbanks, alongside stock coordination and public interactions
Tenant Liaison Worker
Right There
Glasgow
05.2023 - Current
- Providing a link between homeless service users and the greater Glasgow housing network i.e Glasgow City Council and private landlords
- Advocating on behalf of service users in order to provide supported and stable tenancies that prepare them for independence once they receive council housing offers
- Ensuring landlords act in the best interest of the tenant in regard to repairs and issues within properties, preventing neglect to the tenant and said properties
- Liaised with other professional organisations in health and social care to ensure appropriate and tailored support networks for every service user
Bartender
Hap Recruitment
Glasgow
06.2019 - Current
- Supported wider festival teams in set-up, cleaning, and prep work, improving overall efficiency in both setups and tear-down.
- Provided efficient food and drinks service for high levels of customer satisfaction.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
Help Desk Advisor
Cabinet Office
Glasgow
08.2022 - 03.2023
- Worked closely with customers and fellow team members to assess to support change and deliver high-quality customer experiences.
- Developed solutions for critical e-form issues, guided customers through bug fixes, and supported reactive maintenance.
- Managed and developed policy framework, helping to create pathways for customers to navigate and understand government policy.
- Developed knowledge-sharing methodologies and creative processes to improve end-user experience.
- Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
Retail Sales Assistant
Lush Cosmetics
Glasgow
11.2021 - 02.2022
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Educated customers on product and service offerings, engaging in special offers and promotions to increase sales.
Hospital Porter
NHS Tayside
Dundee, Perthshire and Kinross
06.2020 - 09.2020
- Demonstrated abilities in equipment operation to safely and securely perform specialist patient transfers.
- Safely transported patients between wards within target timeframes.
- Prioritised infection control by consistently adhering to Covid regulations, enhancing the continued quality of patient care.
- Securely and professionally transported blood between the main store, pharmacy, and relevant wards.
Education
Bachelor of Arts - Economic and Social History
University of Glasgow
Glasgow 09.2018 - 06.2022
Skills
- Rainbow Glasgow Roos - September 2022 - Present
- Living Rent Community Action Group - March 2021 til Present
- Metal Magazine - August 2021 - March 2022
- Dundee Disabled Children's Association - September 2017 - August 2018
Certification
- Safeguarding Yourself and Others - May 2023
- Understanding and Supporting Schizophrenia - October 2023
- Domestic Violence and links to homelessness - October 2023
- Suicide and Self-Harm Reduction - November 2023
- Understanding Universal Credit - January 2024
Timeline
Welfare Rights Adviser
Edinburgh Food Project
07.2024 - 09.2025
Tenant Liaison Worker
Right There
05.2023 - Current
Help Desk Advisor
Cabinet Office
08.2022 - 03.2023
Retail Sales Assistant
Lush Cosmetics
11.2021 - 02.2022
Hospital Porter
NHS Tayside
06.2020 - 09.2020
Bartender
Hap Recruitment
06.2019 - Current
Bachelor of Arts - Economic and Social History
University of Glasgow
09.2018 - 06.2022