Callum Merchant

• Managed maintenance breakdowns both remotely via BMS system and on site to ensure smooth running of day-to-day operations covering various disciplines.
• Liaised with contractors for timely completion of repair works both during working hours and out of hours
• Achieved optimal use of estate resources with effective planning and allocation, while making sure compliance is adhered too.
• Improved both efficiency and compliance within the team through training and mentoring sessions, including various CP and AP courses
• using systems like Datix to handle complaints, achieving satisfactory resolution with tact and diplomacy.
• Maintained records of estate activities, ranging from PPMS to emergency breakdowns ensuring transparency and accountability throughout.
• Using FM management systems like Micad to monitor routine maintenance schedules, prolonging life span of facilities and equipment while ensuring we remain compliant by completing statuary and non statuary PPMs on time hitting our KPI targets.
• Carried out inspections site wide, ensuring assets are accurately recorded and kept up to date.
• Developed procedures for emergency situations, ensuring swift and efficient response times.
• Conducted risk assessments to minimise potential hazards on the estate.
• Liaising with SLT to Identify and plan new real estate repairs and infrastructure upgrades to side wide assets. Ensuring operational impact effecting an acute trust is kept to a minimum.
• Support a team of multi disciplined engineers by demonstrating respect and willingness to help both hands on and remote technical support when required.
• Worked flexible hours, covering nights, weekends and bank holidays to accommodate both the trust and contractors in order to minimalize disruption side wide.
• Displayed energy and enthusiasm in fast-paced environment covering day to day infrastructure breakdowns from both mechanical and electrical assets
• Built and sustained strong professional relationships with key stakeholders.
• Guaranteed site welfare conditions met HSE guidelines to promote compliance.
• Managed and updated workload tracker to plan and monitor site activities.
• Selected, trained and performance-managed staff to build results-focused team.
• Ensuring total compliance is achieved site wide by monitoring mandatory training for both myself and my team.

• Adhered strictly to Health and Safety guidelines reducing risk of accidents onsite.
• Installed and maintained wiring for enhanced building functionality.
• Replaced defective components promptly, minimising business disruptions.
• Diagnosed malfunctions to restore system functionality swiftly.
• Worked well under pressure during time-sensitive projects ensuring timely completion.
• Performed preventative maintenance tasks to reduce potential future issues.
• Trained newer recruits in the team, enhancing their skills and knowledge base.
• Responded swiftly to emergency calls outs, reducing potential damage or loss.
• Ensured compliance with regulations through diligent workmanship.
• Maintained clean, safe working environments, minimising risk to staff and visitors.
• Followed preventive maintenance schedule to maintain safe and effective electrical system operation.

Qualified as an electrician with HewerFM

Worked to BSEN standards on various projects including domestic, commercial and industrial

Covered installation, test and inspect and fault finding.

Managed my own team of apprentices taking reasonability for both myself and their safety/wellbeing.

covered various courses/mandatory training for example

emergency first aid

asbestos awareness

ECS training

• Ensured compliance with regulations through diligent workmanship.
• Installed and maintained wiring for enhanced building functionality.
• Improved safety standards by routinely inspecting electrical systems.
• Used hand and power tools proficiently during repair and installation duties.
• Replaced defective components promptly, minimising business disruptions.
• Trained newer recruits in the team, enhancing their skills and knowledge base.
• Collaborated efficiently with other contractors on larger scale assignments.
• Responded swiftly to emergency calls outs, reducing potential damage or loss.
• Maintained customer satisfaction by providing professional service at all times.
• Followed preventive maintenance schedule to maintain safe and effective electrical system operation.
• Completed Electrical Certificates and Electrical Condition Reports for optimal project compliance.
• Trained and mentored junior electricians, providing diligent monitoring to ensure safe, quality workmanship.

• Undertook comprehensive training courses to increase proficiency in the trade.
• Maintained clean, neat and organised work areas.
• Shadowed qualified electricians to understand electrical installation, repair and maintenance tasks.
• Supported team members to deliver high-quality workmanship.
• Adhered to work site safety protocols and reported potential hazards.
• Followed direction of senior electrical professionals to complete safe, efficient and accurate work.