Callum McBurnie
Denny,North Lanarkshire
Summary
Detail-oriented professional with a strong foundation in customer service excellence, decision-making, and performance improvement. Demonstrates exceptional time-management, emotional intelligence, and composure under pressure to deliver high-quality results in fast-paced environments. Skilled in bar equipment maintenance, cash handling accuracy, and fostering cultural sensitivity to enhance customer satisfaction. Committed to leveraging initiative-taking and patience endurance to drive operational efficiency and achieve long-term career growth within dynamic service-oriented roles.
Friendly and outgoing with knack for creating memorable customer experiences and ensuring smooth service. Skilled in communication and teamwork, able to adapt quickly to new environments. Ready to bring energy and dedication to any opportunity.
Overview
3
3
years of professional experience
Work History
Restaurant waiter
The Swan
Banton, North Lanarkshire
07.2022 - 03.2023
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Perfected the art of upselling beverages and desserts for profit maximisation.
- Honed multitasking abilities whilst juggling multiple tables simultaneously.
- Advised guests on menu selections, ordering processes and facilities locations, optimising customer comfort.
- Upheld restaurant's high standards by maintaining personal grooming and uniform presentation.
- Provided friendly, courteous service, maximising positive customer satisfaction.
Restaurant waiter
The Scarecrow Bar & Grill
Kilsyth, North Lanarkshire
12.2023 - 02.2024
- Managed large group reservations.
- Delivered food and drinks discreetly for seamless and unobtrusive service.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Maintained detailed knowledge of menu items to provide recommendations.
- Dealt efficiently with unexpected situations like food allergies or special requests.
- Delivered prompt, efficient service to ensure customer satisfaction.
Bartender
The Glenskirlie Castle Hotel
Banknock, Falkirk
07.2024 - Current
- Maintained ready supply of counter-top snacks for guests.
- Served guests spirits, lagers and stouts at bar.
- Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
- Cared for guest wellbeing, monitoring excess consumption and calling for transportation to ensure safety.
- Inspected customer identification to verify age against legal standards.
- Created an inviting atmosphere through friendly interaction with customers.
- Collected, washed and put away glassware between guests.
- Coordinated daily replenishment and stock resets to maintain organised, tidy bar space.
Education
Higher National Diploma - Acting and Performance
Theatre College of Scotland
Glasgow, Glasgow City 09.2024 -
Higher National Certificate - Acting and Performance
Theatre College of Scotland
Glasgow, Glasgow City 09.2023 - 06.2024
Higher B - English
Kilsyth Academy
Kilsyth, North Lanarkshire 08.2022 - 05.2023
National 5 - English C, French A, Biology B, Spanish B, Chemistry C, Math Apps C
Kilsyth Academy
Kilsyth, North Lanarkshire 08.2021 - 05.2022
Skills
- Time-management
- Stress tolerance
- Memory retention
- Patience endurance
- Emotional intelligence
- Cultural sensitivity
- Composure under pressure
- Decision making
- Initiative taking
- Performance improvement
- Customer service excellence
- Bar equipment maintenance
- Cash handling accuracy
Affiliations
- Reading, Running, Singing, Collecting, Origami, Marvel and Cinema.
References
References available upon request.
Timeline
Higher National Diploma - Acting and Performance
Theatre College of Scotland
09.2024 -
Bartender
The Glenskirlie Castle Hotel
07.2024 - Current
Restaurant waiter
The Scarecrow Bar & Grill
12.2023 - 02.2024
Higher National Certificate - Acting and Performance
Theatre College of Scotland
09.2023 - 06.2024
Higher B - English
Kilsyth Academy
08.2022 - 05.2023
Restaurant waiter
The Swan
07.2022 - 03.2023
National 5 - English C, French A, Biology B, Spanish B, Chemistry C, Math Apps C
Kilsyth Academy
08.2021 - 05.2022
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