Callum McAteer

• Worked closely with strategic accounts from day to day procurement through to complex larger projects expanding across all areas of IT infrastructure.
• Managing full sales process from uncovering new sales opportunities, qualifying, quoting, closing, ordering. Confident and component in managing the full 360 sales process.
• Collaborating with our internal divisions to assist/ consult customers with niche technical challenges to deliver tailor made solutions.
• Consistently over achieving my sales target by at least 20%
• Worked with a range of contacts from IT Directors, Procurement Managers, CTOs, Head Of Service Desk, IT Managers.
• Experience with selling to a range of industries from public sectors bodies through to larger corporate firms.

• I was responsible for managing a team of 10 of our account managers helping them to grow their account base and sales number. I was working with account managers who started off with an average of 3-5k monthly profit and progressing them to 15k-20k monthly account managers. Therefore responsible for organic growth within CCS Media creating the next generation of account directors.
• Strategised cross-promotions with new and existing partners to expand sales and marketing opportunities.
• Overachieved annual target. Targeted at 700k GP for the year and my team finished on £1.4 million.
• Analysed sales reports to identify trends and update strategies.
• Was an senior overplay / support for key accounts which I would speak with on a minimum quarterly basis as well leading customer face to face meetings.

I was responsible for onboarding and managing new talent / apprentices within the business.

Training on a range of areas from product / vendor knowledge through to the full 360 sales process, as well as call coaching to help with pitching, objection handling through to uncovering new opportunities.

Supporting staff to complete their apprenticeships to gain level 4 qualifications for sales.

• Managed staff appraisals, recognising strengths and identifying areas for growth.
• Consistently exceeded revenue targets through new account development.
• Contacted and converted potential customers via telephone, email and in-person enquiries.

• Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
• Handled customer concerns and complaints to resolve issues and build loyalty.
• Developed professional relationships with clients to build trust, respect and reliability.

• Maintained strong work ethic, displaying enthusiasm for industry and career growth.
• Shadowed senior team members to observe established processes and best practices.
• Helped to prepare and execute projects under supervision.
• Adjusted quickly to new environments, working confidently with minimal supervision.
• Build a customer base from starch utilising new skills learnt
• Embraced feedback from supervisors and peers to improve performance.
• Engaged in team discussions, meetings and training.
• Engaged in on-the-job training to enhance skills related to specific trades.
• Completed related coursework on time and to high standard.

• Warmly greeted guests upon arrival to create welcoming atmosphere.
• Cleaned and set tables quickly after customers left to maximise restaurant capacity.
• Prepared tables for guests and reset tables between customers.
• Provided friendly, courteous service, maximising positive customer satisfaction ratings.
• Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
• Served high volumes of guests in fast-paced service environments with exceptional customer care.
• Followed health and hygiene standards when handling food and cleaning restaurants.