Callum Mason

Transferred into the business after being approached by the area manager to join the team at this restaurant.

This business was under performing in both trade and team retention. I worked alongside the general manager to improve and exceed company practices and procedures to increase turnover and profitability and enhance guest experience.

Key areas of focus

• Company Scorecard measures
• P&L success
• Recruiting new team members, Training and mentoring them to be the best
• Managing underperformers
• Implementation and review of Company Health and Safety Policies
• Sales and increasing trade
• Rebuilding the reputation
• social media
• Regular meetings with the team to discuss progress and opportunities
• Conducted regular audits, maintaining appropriate stock levels and ordering supplies
• Reduced staff turnover by building positive relationships and providing support
• Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
• Managed staffing schedules for employees, delivering operational efficiency whilst remaining under budget.
• Identified Sales growth opportunities, organising events to increase revenue and business exposure

• Holding General Manager across multiple sites in the West Midlands area, providing relief work and support where needed
• 6 month holding Manager of Toby Carvery Stonebridge whilst the GM was on Personal leave
• Running all aspects of the business, from floor work, due diligence, recruitment, rostering, brand standards, food quality standards, Health and safety
• Tracked KPIs to drive profitability and target delivery.
• Recruited top-performing candidates to build staff retention and team performance.
• Monitored and evaluated teams, identifying and targeting opportunities for improvement.
• Delivered business strategy to drive revenue and operational efficiencies.
• 3 monthly meetings with area managers to discuss P&L reviews and creating an action plan moving forwards
• Holding 121 development catch up with teams and following up on actions discussed throughout daily work
• Becoming a health and safety champion and enforcing standards within the business
• Responsible for team rostering and deployment whilst considering business volume and trade along with teams availability and work commitments. Responsibly for holiday approval

• Supporting the General Manager to deliver excellent product and service
• Ensuring management tasks are completed accurately and in a timely manner
• Ensuring correct due diligence is completed as required to company standards
• Running the restaurant floor whilst managing the kitchen, bar and floor simultaneously for service
• Delivering great guest experience
• Ensuring Company and brand standards are upheld and enforced
• Dealing with guest complaints and ensuring resolutions are met to restore guest faith within the business
• Competent in use of M&B computer applications such as team shift scheduling, stock management and ordering, guests bookings and enquiry's, due diligence recording and reviewing, recruitment and HR process.
• Reconciling cash and credit transactions, and investigating financial discrepancies.

• Joined as a Sales assistant and quickly moved into a missing role of sales and production co-ordinator
• This role included dealing directly with clients and suppliers via e-mail, telephone and face to face meetings, from product design to final delivery and being involved every step of the way across departments.
• Worked with the sales team to acknowledge realistic work deadlines, liaising with design and graphics team for drawings and sign off artwork, creating production schedules and process all components orders required for jobs.
• Monitoring all production phases, from design and development to timely manufacture and dispatch.
• Assisting with sales and processing orders using Sage
• Implementing production workflow system where we developed a streamline process to production and delivery process creating productivity and reduced costs to business and induvial workloads
• Reporting directly to company director and department leads displaying ability to showcase workload with figures and data to support balanced production ability and company growth
• Worked with the sales and accounting teams to provide costing workups for cash flow, general reporting and maintaining accurate records.