Callum Lowe
High Wycombe,United Kingdom
Summary
Detail-oriented professional with expertise in customer service and technical support, adept at managing urgent tickets and prioritising tasks efficiently. Demonstrates exceptional telephone etiquette and excels in data entry, process management, and technical documentation creation. Proficient in Microsoft Office 365, SQL, and Excel, with a strong aptitude for decision-making and analysing technical issues. Committed to leveraging skills in a dynamic environment to enhance operational efficiency.
Overview
10
10
years of professional experience
Work history
Technical Consultant
Ciphr
Reading, Berkshire
2025.11 - 2026.06
- Extension of previous Service Delivery role combined with Implementation and Consultancy
- Provided on demand consultancy for guidance on new modules or areas within Ciphr of low familiarity, along with efficient system utilisation allowing companies to save on man hours and recognise potential points of failure within internal processes
- Action complex reports, data imports, SQL procedures, MI data through paid work, generating £1000 revenue daily
Implementation Associate
Simpro
Reading, Buckinghamshire
2024.09 - 2025.06
- Assisting with Implementation of client systems, from point of sale to go live date, managing expectations of the agreed time frames as well as assisting the dedicated Consultant with on demand requests and discovery
- Providing workshops for existing clients on specific areas of the system, this was handled through company signups, and allowed on demand training without the need for consultancy, providing flexibility for our clients to request training
- Creating and updating forms, letters and data feeds - as a field service management software, SME businesses heavily relied on the system to be fully available and up to date for their day to day running of the business, this would in turn create more revenue as stakeholders would outsource the aforementioned features to us through paid work, allowing them to concentrate on running their business whilst we managed their documents, invoice templates and purchase orders through data feeds
Service Delivery Analyst
Eflow Global
Reading, Buckinghamshire
2023.11 - 2024.06
- Learning about trading regulations and financial market
- Creating relationships with new clients as part of the onboarding team, transitioning clients from sale to live
- Analysing trading data to check for irregularities, best execution prices and insider trading
Service Delivery Analyst
Ciphr
Marlow, Buckinghamshire
2019.10 - 2023.10
- Managed client requests through paid work, often with £1000+ revenue for 1 day service requests, with other requests coming from prepaid service packages
SQL manipulation - provided assistance to HR teams by carrying out imports of data such bulk holidays or new staff, editing mass data for changes in policies or methodologies and deleting data when necessary - Report creation - high revenue generation from creating and maintaining reporting needs, ranging from government required DEI & Gender Pay Gap, objectives and reviews reports and day to day operation reports presented to boards and directors. These were carried out through Excel formulas and pivot tables as well as SQL stored procedures and functions
- Maintain professional working relationship with Managed Service clients, providing a tailored service with weekly calls and priority actioning of requested work
- Continuous regulation of Outlook calendar, ensuring that each task is carefully mapped to provide smooth service adhering to agreed deadlines
- Working alongside internal Implementation Consultants and Account Managers to understand client requirements across all stages of account age, from early implementation to live system
- Provide assistance throughout continued upgrade processes
Client Support Analyst
Ciphr
Marlow, Buckinghamshire
2018.01 - 2019.10
- Offered bespoke solutions to tackle security and performance issues
- Collaborated with team members in virtual environments to optimise field experience and development capabilities
- Provided assistance with report writing through Crystal reporting and Excel reporting
- Maintained personal ticket list through Jira
- Connected to client systems through SaaS and screen sharing
- Managed technical support page by creating FAQs and posting knowledge-based articles
Customer Service Representative
Biffa
High Wycombe, Buckinghamshire
2016.06 - 2017.12
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Maintained working relationship with depots across the country to ensure service was delivered.
- Managed 56+ daily calls, arranging services and escalated cancellations.
Education
English Language, English Literature
Henley College
Henleyundefined
Sir William Borlase's Grammar School
MarlowSkills
- Exceptional telephone etiquette
- Excel expert
- Technical issues analysis
- Skilled in SQL
- Data entry
- Customer service expert
- Process management
- Task prioritisation
- Urgent ticket management
- Microsoft Office 365
- Technical documentation creation
- Decision-Making aptitude
Timeline
Technical Consultant
Ciphr
2025.11 - 2026.06
Implementation Associate
Simpro
2024.09 - 2025.06
Service Delivery Analyst
Eflow Global
2023.11 - 2024.06
Service Delivery Analyst
Ciphr
2019.10 - 2023.10
Client Support Analyst
Ciphr
2018.01 - 2019.10
Customer Service Representative
Biffa
2016.06 - 2017.12
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Sir William Borlase's Grammar School
English Language, English Literature
Henley College