Summary
Overview
Work history
Education
Skills
Websites
Affiliations
Languages
Accomplishments
Timeline
Generic

Callum Kirkpatrick

Dundee,Dundee City

Summary

An extremely motivated and meticulous student of Civil and Structural Engineering at the University of Dundee, possessing a strong analytical mindset and problem-solving skills. With positions at Currys and TK Maxx, where I honed my skills in sales, transaction processing, stock management, and customer interaction, I have a wealth of knowledge in retail operations and customer service. Proven ability to perform well in fast-paced settings and exhibit excellent communication, teamwork, and organising abilities. Proficient at balancing academic commitments with professional responsibilities, showcasing time management, adaptability, and a strong work ethic. Seeking opportunities to apply my technical and interpersonal skills in a dynamic setting.

Overview

3
3
years of professional experience
7
7
years of post-secondary education

Work history

Sales Colleague/Stockroom Worker

Currys
Dundee, Dundee City
09.2024 - Current

I began my work with Currys in Dundee as a Sales Colleague and have since accumulated a wealth of knowledge in a range of positions, including stockroom management, delivery coordination, and efficient stock processing. Processing purchases and transactions, handling refunds, exchanges, and order collections, and keeping a designated department to guarantee a satisfying shopping experience are all part of my duties. In addition to becoming a member of the Top Squad (the region's Top 1000 sales colleagues) on several occasions and receiving recognition for my work, my CSAT score often ranges from 70 to 100%. My abilities in teamwork, communication, and organisation in a fast-paced retail setting have improved greatly as a result of this position.

Sales Colleague

Currys
Elgin, Moray
06.2024 - 09.2024

In my role as a Sales Colleague at Currys in Elgin, I continuously provided excellent customer service and acquired useful sales experience. Processing transactions, managing online order collections , and resolving refunds and exchanges were among my roles. In order to improve the consumer shopping experience, I was also in charge of keeping a designated department presentable and well-organised. I was able to use my organisational, problem-solving, and communication skills in this position while working in a retail setting. My short period of work here is explained by my transfer of work to the Dundee branch.

Store Associate

TK Maxx
Dundee, Dundee City
07.2023 - 01.2024

During my employment at TK Maxx my main responsibilities were to process deliveries and move out items quickly so that the store floor was kept stocked and orderly. I occasionally helped out in the fitting room and on the checkouts to serve customers. My previous experience with TK Maxx in Elgin proved to be helpful at picking up the job again. Strong organisational skills and the capacity to function well in a hectic retail environment while bettering consumers' shopping experiences were all developed in this profession.

Store Associate

TK Maxx
Elgin, Moray
10.2021 - 08.2022

As a part-time Store Associate at TK Maxx, I developed a strong work ethic and shown flexibility by gaining a lot of experience in a range of tasks. The various roles I had was that of processing deliveries, running the pay desk effectively, and making sure that stock was put out onto the shop floor precisely and quickly. I made sure that the store floor and fitting rooms were well-organised to provide a satisfying experience for customers. I also occasionally helped with merchandising chores by using my creativity and attention to detail. My multitasking, customer service, and collaboration abilities were strongly developed in this fast-paced retail setting.

Education

Scottish Qualifications Certificate - Higher Mathematics

Elgin Academy
Elgin, Moray
08.2020 - 06.2021

Scottish Qualifications Certificate - Higher English

Elgin Academy
Elgin, Moray
08.2021 - 06.2022

Scottish Qualifications Certificate - Higher Physics

Elgin Academy
Elgin, Moray
08.2020 - 06.2021

Scottish Qualifications Certificate - Higher Engineering Science

Elgin Academy
Elgin, Moray
08.2020 - 06.2021

Scottish Qualifications Certificate - Higher German

Elgin Academy
Elgin, Moray
08.2020 - 06.2021

Scottish Qualifications Certificate - Higher Physical Education

Elgin Academy
Elgin, Moray
08.2020 - 06.2021

Scottish Qualifications Certificate - Advanced Higher German

Elgin Academy
Elgin, Moray
08.2021 - 06.2022

Scottish Qualifications Certificate - Advanced Higher Physics

Elgin Academy
Elgin, Moray
08.2021 - 06.2022

Skills

Experience

TK Maxx

  • Customer service skills gained from serving and assisting customers in all areas of the store ie checkouts, fitting room etc
  • Flexibility skills obtained from learning and adapting to a range of tasks, from processing deliveries and flowing out stock to customer service and interactions
  • Teamwork and communication skills acquired from working efficiently with coworkers to process deliveries on time and flow out stock quickly
  • Multitasking and time-management skills gained from handling multiple tasks at once eg processing a delivery & handling online customer collections and completing them in the time frame given by the management
  • High levels of work ethic achieved from showing determination and reliability from managing and completing tasks effectively which was rewarded with multiple nominations for employee of the month


Currys

  • Customer service skills acquired from assisting with customer inquiries on the shop floor, handling sales to customers and processing returns & refunds These skills were rewarded by my CSAT score ranging from 70-100%
  • Sales skills/experience obtained from learning about different products through online resources that Currys provide and then using my knowledge to upsell to customers and give recommendations on products based on customer needs
  • Stockroom management/organisational skills gained from efficiently and correctly coordinating deliveries and handling online customer orders in the time frame given by the management Often, I handle these tasks independently which has further improved my ability to work well under pressure in a fast-paced work environment
  • Teamwork and communication skills obtained from effectively communicating and working with colleagues to handle customer collections and retrieve stock quickly and efficiently

Affiliations

  • Hiking, hillwalking & camping
  • Tennis & badminton
  • Snowboarding

Languages

German
Beginner

Accomplishments

    Duke of Edinburgh Gold Award. Completed a 3-day kayaking expedition on the Great Glen Way and participated in a snowsports residential in the Cairngorms.

Timeline

Sales Colleague/Stockroom Worker

Currys
09.2024 - Current

Sales Colleague

Currys
06.2024 - 09.2024

Store Associate

TK Maxx
07.2023 - 01.2024

Store Associate

TK Maxx
10.2021 - 08.2022

Scottish Qualifications Certificate - Higher English

Elgin Academy
08.2021 - 06.2022

Scottish Qualifications Certificate - Advanced Higher German

Elgin Academy
08.2021 - 06.2022

Scottish Qualifications Certificate - Advanced Higher Physics

Elgin Academy
08.2021 - 06.2022

Scottish Qualifications Certificate - Higher Mathematics

Elgin Academy
08.2020 - 06.2021

Scottish Qualifications Certificate - Higher Physics

Elgin Academy
08.2020 - 06.2021

Scottish Qualifications Certificate - Higher Engineering Science

Elgin Academy
08.2020 - 06.2021

Scottish Qualifications Certificate - Higher German

Elgin Academy
08.2020 - 06.2021

Scottish Qualifications Certificate - Higher Physical Education

Elgin Academy
08.2020 - 06.2021
Callum Kirkpatrick