Callum Hawkins
Cannock,Staffordshire
Summary
Accomplished professional with expertise in leadership, operational management, and problem-solving. Demonstrates strong communication skills and a commitment to team development and coaching. Proven track record in maintaining health and safety compliance, effective time management, and delivering exceptional customer service.
Overview
1
1
Certification
5
5
years of post-secondary education
4
4
years of professional experience
Work history
Assistant restaurant general manager
KFC UKI
Tamworth, Staffordshire
2025.09 - Current
- Coordinated staff schedules, ensuring adequate coverage during peak times.
- Contributed towards increasing revenue by guiding KPI focus.
- Oversaw inventory management to reduce waste and improve profit margins.
- Ensured restaurant cleanliness with regular inspection and staff training.
- Improved customer satisfaction by implementing effective complaint resolution strategies.
- Resolved customer complaints professionally, leading to repeat business and increased loyalty.
- Trained new employees which resulted in improved efficiency and productivity.
- Conducted regular staff meetings for better communication within the team.
- Supervised food preparation process, ensuring adherence to safety standards.
- Upheld restaurant's reputation through excellent customer service.
- Supported financial activities by processing invoices and tracking expenses. like budgeting, forecasting, reducing overhead costs.
- Streamlined restaurant operations by developing efficient workflow processes.
Assistant restaurant general manager
KFC UKI
Wednesfield, Wolverhampton
2025.04 - 2025.09
- Coordinated staff schedules, ensuring adequate coverage during peak times.
- Contributed towards increasing revenue by guiding KPI focus.
- Oversaw inventory management to reduce waste and improve profit margins.
- Ensured restaurant cleanliness with regular inspection and staff training.
- Improved customer satisfaction by implementing effective complaint resolution strategies.
- Resolved customer complaints professionally, leading to repeat business and increased loyalty.
- Trained new employees which resulted in improved efficiency and productivity.
- Conducted regular staff meetings for better communication within the team.
- Supervised food preparation process, ensuring adherence to safety standards.
- Upheld restaurant's reputation through excellent customer service.
- Assisted in financial tasks like budgeting, forecasting, reducing overhead costs.
- Streamlined restaurant operations by developing efficient workflow processes.
Assistant restaurant general manager
KFC UKI
Old Hill, Sandwell
2022.10 - 2025.04
- Coordinated staff schedules, ensuring adequate coverage during peak times.
- Contributed towards increasing revenue by guiding KPI focus.
- Oversaw inventory management to reduce waste and improve profit margins.
- Ensured restaurant cleanliness with regular inspection and staff training.
- Improved customer satisfaction by implementing effective complaint resolution strategies.
- Resolved customer complaints professionally, leading to repeat business and increased loyalty.
- Trained new employees which resulted in improved efficiency and productivity.
- Conducted regular staff meetings for better communication within the team.
- Supervised food preparation process, ensuring adherence to safety standards.
- Upheld restaurant's reputation through excellent customer service.
- Assisted in financial tasks like budgeting, forecasting, reducing overhead costs.
- Streamlined restaurant operations by developing efficient workflow processes.
Education
A-Levels - Maths
Cannock Chase High School
Cannock, Staffordshire 2015.09 - 2017.06
A-Levels - Further Maths
Cannock Chase High School
Cannock 2015.09 - 2017.06
A-Levels - Chemistry
Cannock Chase High School
Cannock 2015.09 - 2017.06
Skills
- Operational oversight
- Financial management
- Safety compliance
- Problem Solving
- Customer Service
- Team leadership
- Employee coaching
- Effective communication
- Time management
Affiliations
- Weight Lifting
- Running
- Travel
Certification
First Aid Certificate QNUK - 2023
References
References available upon request.
Timeline
Assistant restaurant general manager
KFC UKI
2025.09 - Current
Assistant restaurant general manager
KFC UKI
2025.04 - 2025.09
Assistant restaurant general manager
KFC UKI
2022.10 - 2025.04
A-Levels - Maths
Cannock Chase High School
2015.09 - 2017.06
A-Levels - Further Maths
Cannock Chase High School
2015.09 - 2017.06
A-Levels - Chemistry
Cannock Chase High School
2015.09 - 2017.06