Callum Frost
Cardiff
Summary
I am a motivated and disciplined professional with a BSc in Biomedical Science, offering a strong foundation in analytical thinking, problem-solving, and precision. My academic background includes extensive hands-on experience with laboratory research, bioinformatics, and scientific analysis, fostering an ability to approach complex challenges methodically and critically.
Beyond my academic achievements, I bring valuable leadership and operational experience from managing the highest-grossing Greggs location in Cardiff. In this role, I successfully launched and managed a late-night sales initiative, demonstrating strategic planning, team leadership, and an ability to excel under pressure in a fast-paced environment.
Additionally, my year with the British Army’s University Officer Training Corps (UOTC) further developed my leadership, teamwork, and decision-making skills. Through rigorous military training, I learned to remain composed under pressure, lead diverse teams effectively, and solve problems in high-stakes situations.
Combining my scientific expertise, leadership experience, and strong interpersonal abilities, I am eager to bring my analytical mindset, adaptability, and commitment to excellence to a career as a pilot, thriving in challenging and safety-critical environments.
Overview
10
10
years of professional experience
10
10
years of post-secondary education
Work history
Business Development Consultant
T2 Group
Cardiff
01.2025 - 01.2025
- Identify and secure new business opportunities through proactive outreach and lead generation
- Build and maintain a pipeline of prospective clients, including businesses seeking apprenticeship and diploma training programs
- Act as the primary point of contact for assigned clients, ensuring their training and development requirements are met
- Collaborate with internal teams, including training coordinators and assessors, to ensure seamless delivery of apprenticeship and diploma programs
- Oversee the onboarding process for new clients and apprentices
- Monitor and ensure compliance with funding and regulatory requirements
- Use CRM tools to track client interactions and update sales pipelines
- Strong sales and negotiation skills
- Excellent communication and interpersonal abilities
- Proven experience in account management and client relationship development
- Ability to work independently and as part of a team to meet targets and deadlines
- Knowledge of apprenticeship and diploma funding and regulatory frameworks is advantageous
Field Sales Executive
YouFibre
Cardiff
10.2024 - 01.2025
- Conduct door-to-door sales to promote YouFibre's high-speed broadband services to residential customers
- Built and maintain a strong pipeline of prospective customers through direct engagement and proactive follow-ups
- Demonstrate effective persuasion and negotiation skills
- Deliver personalized solutions by assessing customer needs and recommending suitable broadband packages
- Represent YouFibre in a professional and approachable manner, ensuring excellent customer interactions
- Utilise CRM tools to manage leads, track sales activities, and maintain up-to-date customer records
- Strong interpersonal and communication skills, including persuasion and active listening
- Proven ability to work independently, manage time effectively, and handle rejection constructively
Shop Supervisor
Greggs
Cardiff
10.2022 - 10.2024
- Lead, motivate, and inspire a team of shop staff, fostering a positive and cohesive work environment
- Provide guidance and support to team members, ensuring they are well-trained and capable of delivering excellent customer service
- Delegate tasks effectively, manage staff schedules, and ensure adequate staffing levels to meet customer demands
- Exemplify exceptional customer service by greeting and assisting customers, addressing their inquiries, and resolving any issues or concerns promptly
- Monitor customer feedback and take appropriate actions to improve customer satisfaction
- Ensure compliance with company policies, procedures, and health and safety regulations at all times
- Oversee daily shop operations, including cash handling, inventory management, and stock replenishment
- Drive sales growth and achieve targets by actively promoting products, upselling, and implementing effective merchandising strategies
- Analyze sales data and identify opportunities for improvement, such as adjusting product line displays and increasing/decreasing their production
- Collaborate with the management team to implement sales and marketing initiatives
- Train new team members on shop operations, customer service, and product knowledge
- Provide ongoing coaching and performance feedback to staff, assisting in their professional development
Crew Member
I&A Restaurants Ltd
Didcot
02.2020 - 07.2022
- Worked as part of a large team to prepare and distribute orders quickly and efficiently to customers whilst ensuring all procedures were followed to the letter
- Undertook additional responsibilities
- Batch cooking, food preparation, stock replenishment, cleaning, order taking, training new personnel and ensuring they are familiar with all the procedures required to meet the Gold Standard
Sales Assistant
Card Factory
10.2018 - 12.2018
- This was a seasonal role for the Christmas period of 2018
- Included some very busy shifts, which allowed me to experience working in a very fast paced and active environment, where teamwork between colleagues was absolutely essential to meet a customer's expectations
- Responsibilities were cashier, stock replenishment, display setups, and bank deposits
Sales Assistant
Primark
01.2015 - 01.2015
- This was a two-week work experience placement at Primark
- Responsibilities were replenishing stock, reorganising displays and making sure the department I worked in always had a tidy, clean and neat appearance
- Frequently engaged with a diverse range of customers, always ensuring their enquiries were dealt with to a good level of customer satisfaction
Education
Bachelor's degree - Biomedical Science
Cardiff University
09.2020 - 09.2023
A-Level or equivalent - Lvl 3 Applied Science
The Henley College
Henley on Thames, Oxfordshire 09.2017 - 06.2019
GCSEs -
St. Michael's Catholic School
High Wycombe, Buckinghamshire 09.2011 - 06.2016
Skills
- Leadership and Teamwork: Demonstrated through a year in the University Officer Training Corps (UOTC), where you honed leadership, discipline, and collaboration skills
- Customer Service Excellence: Built strong interpersonal and communication abilities as a retail manager and door-to-door field sales executive, consistently meeting customer needs and resolving issues effectively
- Adaptability and Resilience: Transitioned successfully across diverse roles, showcasing the ability to learn quickly and perform under pressure
- Analytical and Problem-Solving Skills: Leveraged a biomedical science background to develop a strong foundation in analyzing complex situations and solving problems logically and efficiently
- Time Management and Multitasking: Proven ability to manage multiple responsibilities effectively, meeting deadlines and maintaining high standards in dynamic environments
- Technical Aptitude: Experience with structured systems and technical understanding, reinforced through academic and professional experiences
- Motivated by Excellence: Highly driven to succeed, with a focus on leveraging knowledge and skills to achieve goals and exceed expectations
- Attention to Detail: Developed precision and meticulousness necessary for safety-critical and detail-oriented roles
- Communication Skills: Exceptional verbal and written communication, essential for collaborating within teams and maintaining clear, concise exchanges in high-stakes settings
- Commitment to Continuous Learning: A proven track record of pursuing personal and professional growth, exemplified by earning multiple degrees and adapting to various challenging roles
Affiliations
- Hiking
- Aviation
Timeline
Business Development Consultant
T2 Group
01.2025 - 01.2025
Field Sales Executive
YouFibre
10.2024 - 01.2025
Shop Supervisor
Greggs
10.2022 - 10.2024
Bachelor's degree - Biomedical Science
Cardiff University
09.2020 - 09.2023
Crew Member
I&A Restaurants Ltd
02.2020 - 07.2022
Sales Assistant
Card Factory
10.2018 - 12.2018
A-Level or equivalent - Lvl 3 Applied Science
The Henley College
09.2017 - 06.2019
Sales Assistant
Primark
01.2015 - 01.2015
GCSEs -
St. Michael's Catholic School
09.2011 - 06.2016
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