Callum Forsyth
Camelon
Summary
Experienced and compassionate professional with a strong background in care and mobility assistance, demonstrating exceptional patience, tolerance, and respect for boundaries. Skilled in responsive listening, emergency response readiness, and fostering teamwork to ensure optimal care delivery. Proficient in cash handling and dedicated to supporting individuals with dignity and empathy while contributing to collaborative environments.
Overview
14
14
years of professional experience
Work history
Care assistant
Glenbervie Care Home
Larbert, Falkirk
2024.08 - Current
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Collaborated with healthcare team for effective patient care delivery.
- Worked closely under supervision from registered nurses contributing to efficient workflow within the facility.
- Assisted in daily living activities for enhanced patient comfort.
- Respected privacy and dignity of each resident during provision of care services.
- Responded promptly to emergency situations, ensuring safety of all residents.
- Assisted in all aspects of personal care, retaining comfort and dignity.
Technical advisor
Webhelp
Larbert, Falkirk
2023.07 - 2024.08
- Facilitated positive customer experiences with attentive service.
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Handled sensitive personal data responsibly whilst maintaining confidentiality.
- Maintained professional demeanour during challenging customer interactions, maintaining calm under pressure.
Customer advisor
First Source
Scotland
2021.08 - 2023.06
- Troubleshot faulty equipment, restored normal function quickly.
- Communicated effectively with customers about technical problems-explained solutions clearly and concisely,.
- Enhanced customer satisfaction by responding promptly to service calls and resolving technical glitches swiftly.
- Conducted diagnostic tests for identifying faults and malfunctions.
Warehouse Supervisor
B&M
Stenhousemuir
2016.10 - 2021.08
- Maintained warehouse layout and organisation for maximum efficiency.
- Implemented waste reduction initiatives, promoting environmental sustainability.
- Coordinated incoming goods, ensuring accuracy in inventory management.
- Improved warehouse layout to maximise storage space.
Retail Assistant
Tony's Tile House
Falkirk
2012.07 - 2016.10
- Managed inventory for streamlined store operations.
- Handled cash register operations efficiently, minimising queue lengths at checkouts.
- Delivered excellent customer service by answering queries and providing product information.
- Informed customers regarding promos and warranty services to increase sales.
Education
GCSEs -
Larbert High School
LarbertA-Levels - Communication
Forth Valley College
FalkirkSkills
- Palliative care experience
- Mobility assistance proficiency
- Responsive listening
- Emergency response readiness
- Respecting boundaries
- Patience and tolerance
- Team player
- Cash handling
References
References available upon request.
Timeline
Care assistant
Glenbervie Care Home
2024.08 - Current
Technical advisor
Webhelp
2023.07 - 2024.08
Customer advisor
First Source
2021.08 - 2023.06
Warehouse Supervisor
B&M
2016.10 - 2021.08
Retail Assistant
Tony's Tile House
2012.07 - 2016.10
GCSEs -
Larbert High School
A-Levels - Communication
Forth Valley College