Summary
Overview
Work history
Education
Skills
Accomplishments
Microsoft Proficiency Course
References
Timeline
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Callum Cozens

Ystrad Mynach, Caerphilly County Borough

Summary

I'm a Business and Management student on track for First-Class Honours, passionate about business development and customer-focused solutions. With experience in customer service, I excel at building relationships and solving problems. I'm eager to make informed business decisions and expand my skills in running a successful business. My entrepreneurial mindset helps me stay focused on delivering value and improving operations in fast-paced environments. Ready to bring energy and ideas to a role where I can make an impact.

Overview

3
3
years of professional experience

Work history

Crew Member

McDonald's
Caerphilly
11.2022 - Current
  • Adopting a people first philosophy by prioritising customers in everything I do.
  • Ensured customer satisfaction with prompt and accurate order fulfilment.
  • Maintained up-to-date knowledge, resulting in effective product promotion.

Delivery Driver

Domino's Pizza
Caerphilly
02.2022 - 11.2022
  • Provided excellent customer service, enhancing company reputation.
  • Resolved customer complaints effectively, restoring trust in the service provided.
  • Communicated effectively with dispatch team to ensure timely deliveries.


Education

Bachelor's - Business & Management / Entrepreneurship

Cardiff Metropolitan University
Cardiff
09.2022 -

Skills

  • Leadership
  • Problem-solving abilities
  • Strong Communication
  • Adaptable
  • Customer Service
  • Presentation Skills

Accomplishments

Cardiff Metropolitan University - 2025

Successful in application and handpicked to join a cultural trip to Denmark, focusing on sustainability and entrepreneurship. Visited Hempel, Unicorp, and Agrofood Park, gaining insights into sustainable practices and innovation. Developed skills in sustainability, networking, and entrepreneurial mindset.


Counsellor of the Week - 2024

I was honoured to be named Counsellor of the Week for my leadership, teamwork, and dedication. The award recognised my efforts in creating a positive, inclusive environment, supporting the campers, and always going the extra mile to ensure everyone had a great experience.


Welsh Darts Team - 2018

Represented Wales at a national level in darts, competing in an international event with over 20 countries participating. Demonstrated strong discipline, teamwork, and competitive spirit at a young age.

Microsoft Proficiency Course

I'm currently building on my existing skills in all areas of Microsoft operations, ensuring they’re always at their highest level to provide maximum value to my employers.

References

References available upon request.

Timeline

Crew Member

McDonald's
11.2022 - Current

Bachelor's - Business & Management / Entrepreneurship

Cardiff Metropolitan University
09.2022 -

Delivery Driver

Domino's Pizza
02.2022 - 11.2022
Callum Cozens