Callum Clayton
Summary
With extensive experience in hospitality, I have developed strong customer relations skills, a deep understanding of brand values, and the ability to manage time effectively. I excel in maintaining a professional and upbeat demeanor even during high-pressure situations. As a manager, my responsibilities included handling customer complaints, managing cash flow and banking, ensuring security during opening and closing procedures, and overseeing staff well-being and performance.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Barista
Lynwood & co
08.2025 - 12.2025
- Prepared high-quality coffee beverages by mastering various brewing techniques and equipment.
- Assisted customers in selecting menu items and provided detailed information about ingredients.
FOH Supervisor
The Dew Drop
01.2024 - 08.2025
- Supervised front-of-house operations to ensure smooth service during peak hours.
- Trained and mentored new staff members to improve service quality and efficiency.
- Coordinated staff schedules to optimise coverage and maintain high service standards.
- Resolved customer complaints promptly to enhance overall dining experience.
- Ensured compliance with health and safety regulations during daily operations.
- Performed regular stock checks, ensuring availability of supplies at all times.
Deputy Manger/Holding General Manager
The City Arms, Oxford
Oxford
06.2023 - 12.2023
- Managed daily operations to ensure seamless service delivery and exceptional guest experiences.
- Oversaw staff training and development programmes to enhance team performance and service quality.
- Coordinated scheduling and resource allocation to optimise operational efficiency and meet customer demands.
- Implemented health and safety protocols to maintain a safe and compliant work environment.
FOH Supervisor/Assistant Manager
George Street Social/St Aldates Tavern
11.2021 - 05.2023
- Supervised daily operations to ensure exceptional customer service standards were maintained.
- Trained and mentored new staff members to enhance team performance and service quality.
- Collaborated with kitchen staff to ensure timely service and coordination between front and back of house.
- Resolved customer complaints and concerns effectively to maintain a positive dining experience.
Barista
Rick's Diner, Oxford
Oxford
01.2021 - 11.2021
- Prepared high-quality beverages consistently whilst adhering to established recipes and standards.
- Provided exceptional customer service by engaging with patrons and addressing their preferences.
- Trained new staff members on coffee preparation techniques and operational procedures to enhance efficiency.
- Managed inventory levels by monitoring stock of coffee beans and supplies to ensure seamless operations.
- Exhibited knowledge of various coffee blends for enhanced customer experience.
- Managed high volume orders during peak hours maintaining quality of service.
FOH Supervisor/Junior Manager
Jacobs Inn, Oxford
Oxford
11.2019 - 01.2021
- Supervised front-of-house operations to ensure exceptional customer service experiences.
- Trained and mentored staff on best practices for efficient service delivery.
- Implemented training programmes to enhance team performance and service standards.
- Addressed customer complaints promptly to maintain a positive dining atmosphere.
- Liaised with kitchen staff for timely food service delivery.
General Assistant
Searcys, Blenheim Palace
04.2019 - 11.2019
- Assisted in daily operations by maintaining cleanliness and organisation of workspaces.
- Supported event setup and breakdown by arranging furniture and equipment as required.
Bartender/Supervisor
The Crown Inn, Woodstock
Woodstock
10.2017 - 04.2019
- Managed daily operations of bar ensuring smooth workflow and efficient service.
- Trained and mentored junior staff on cocktail preparation and customer service techniques.
- Developed innovative drink menus that enhanced customer experience and engagement.
- Oversaw inventory management including ordering supplies and minimising waste.
Bartender
The Cape of Good Hope, Oxford
Oxford
03.2016 - 06.2017
- Promoted special events and offers effectively leading to increased footfall on those days.
- Handled cash transactions securely minimising risk of theft or fraud.
- Developed rapport with regular patrons fostering a loyal customer base.
Education
Oxford and Cherwell Valley College
OxfordSkills
- Communication excellence
- Brand promotion knowledge
- Promotion and upselling techniques
- Health and Safety Compliance
- Sales techniques
- Staff training
- Strong work ethic
- Supervisory skills
- Food hygiene regulations
- Customer service best practices
- Staff management
- Food service background
Affiliations
- I am a keen musician with a strong interest in music and performance, and an enthusiastic football fan. I also value family life and am a dedicated father to a teenage daughter, which has strengthened my sense of responsibility, organisation, and work–life balance.
Certification
Level 2 Food Hygiene
First aid training
Timeline
Barista
Lynwood & co
08.2025 - 12.2025
FOH Supervisor
The Dew Drop
01.2024 - 08.2025
Deputy Manger/Holding General Manager
The City Arms, Oxford
06.2023 - 12.2023
FOH Supervisor/Assistant Manager
George Street Social/St Aldates Tavern
11.2021 - 05.2023
Barista
Rick's Diner, Oxford
01.2021 - 11.2021
FOH Supervisor/Junior Manager
Jacobs Inn, Oxford
11.2019 - 01.2021
General Assistant
Searcys, Blenheim Palace
04.2019 - 11.2019
Bartender/Supervisor
The Crown Inn, Woodstock
10.2017 - 04.2019
Bartender
The Cape of Good Hope, Oxford
03.2016 - 06.2017
Oxford and Cherwell Valley College