Callum Boustred
Milton Keynes
Summary
Operations-focused fenestration professional with 10+ years’ experience across sales, technical surveying, and installation management. Proven track record delivering end-to-end projects (sale → survey → installation), improving handovers, and reducing costly errors. Experienced managing installers, schedules, suppliers, and customer relationships while maintaining quality and compliance. Seeking to progress into an operations / contracts role within a larger organisation where I can improve efficiency at scale.
Overview
17
17
years of professional experience
Work History
Operations Manager
Custom Glaze
01.2022 - Current
- Manage installation teams delivering multiple residential fenestration projects concurrently
- Coordinate scheduling, logistics, and installer allocation to maximise efficiency and output
- Oversee quality control, snagging, and compliance with industry standards and H&S requirements
- Ensure smooth handovers between sales, surveying, and installation to reduce errors and delays
- Manage materials, suppliers, and subcontractors across ongoing projects
- Resolve on-site issues and maintain strong customer satisfaction throughout delivery
- Improved scheduling efficiency, reducing installation delays and increasing on-time completion
- Reduced post-installation issues through stronger survey-to-install handovers
- Successfully delivered multiple concurrent projects while maintaining quality standards
Fenestration Surveyor
Custom Glaze
01.2018 - Current
- Conduct detailed technical surveys for uPVC and aluminium windows, doors, rooflines, and extensions
- Take precise measurements to ensure accurate manufacturing and first-time-fit installation
- Produce technical specifications and installation requirements
- Identify and mitigate installation risks at survey stage
- Liaise with installation teams to ensure smooth project delivery and timelines
- Ensure compliance with building regulations and company standards
- Reduced installation errors through improved survey accuracy
- Maintained high first-time-fit success rates through detailed planning
Sales Consultant
Custom Glaze
01.2012 - Current
- Conduct in-home consultations and assess customer requirements
- Recommend suitable glazing products and solutions
- Prepare quotations and close sales
- Manage customer journey from enquiry through to installation
- Build and maintain strong customer relationships
- Consistently exceeded sales targets
- Achieved high conversion rates with annual revenue of £800k–£900k
Front of House Manager
Swan Revived Hotel
01.2009 - 01.2012
- Managed daily operations and staff performance
- Trained team members and maintained service standards
- Analysed customer feedback to improve service delivery
- Managed stock levels and operational efficiency
Skills
- Operations & Installation Management
- Contracts & Project Coordination
- Fenestration Surveying & Technical Measurement
- Glazing Systems (uPVC & Aluminium)
- Scheduling, Logistics & Resource Planning
- Subcontractor & Team Management
- Quality Control, Snagging & Compliance
- Health & Safety
- Stakeholder & Customer Management
- Process & Efficiency Improvement
Additional information
Full UK Driving Licence, Proficient in CRM systems, quoting tools, Excel and PowerPoint
References
Available upon request
Qualifictions
- Qualified Fenestration Surveyor
- FENSA Certified
- Health & Safety Training
- NVQ Level 3 Hospitality Management
- NVQ Horticulture & Arboriculture
Timeline
Operations Manager
Custom Glaze
01.2022 - Current
Fenestration Surveyor
Custom Glaze
01.2018 - Current
Sales Consultant
Custom Glaze
01.2012 - Current
Front of House Manager
Swan Revived Hotel
01.2009 - 01.2012