Callum Bird

My current job role is a delivery driver for FedEx. Here I have a set location in and around Scunthorpe, making many scheduled deliveries and picking up collections from a wide variety of customers, and businesses. I interact with hundreds of people daily from a wide range of different backgrounds; timekeeping is a must in this role, and being a friendly face of the company, as the sole representative for this area, is essential when interacting with so many, to ensure positive feedback for myself as well as the business.

Skills Include:

• Greeted customers warmly and professionally to maintain positive company reputation.
• Utilised handheld devices to scan items, confirming pickup and delivery status in the system.
• Followed despatch personnel orders to complete accurate, on-time stops.
• Handled fragile and sensitive items with care, ensuring secure transport to prevent damage.
• Delivered parcels to residential and commercial addresses, adhering strictly to delivery schedules.
• Communicated clearly and professionally with customers to deliver first-class service.
• Conducted thorough vehicle inspections before and after shifts to maintain optimal performance.
• Handled customer complaints regarding deliveries and goods in a calm and professional manner.
• Maintained outstanding customer satisfaction by delivering goods on schedule and providing excellent customer service.
• Managed planning of efficient and safest routes for journeys using maps and GPS systems.
• Used outstanding local knowledge to navigate quickly and safely between delivery points.
• Facilitated urgent deliveries, prioritising time-sensitive packages to meet critical deadlines.

I previously worked for Clearanswer call centre in the EE inbound upgrades and retentions department. I started here during the lockdown, as there were not many hours available in my previous bar role, and with my university studies being at home in my last year, I was able to take on a new challenge. I had worked in a call centre before for Sky, so I already had some experience with customer service over the phone, as well as face to face. I really excelled here making a lot of sales daily and having one of the best conversion rates on the floor. This allowed me to stand out and created other opportunities. I quickly got involved in training new starters to pass on my knowledge and expertise in sales tactics and product knowledge, and this soon led to me being a floor manager with my own team to care for.

Skills include:

• Listened intently to customers to identify upselling opportunities.
• Offered expert recommendations for product choices.
• Received consistently high feedback ratings.
• Tracked the latest advancements in sales promotions, product updates, and service changes.
• Explained options and differences to maximize customer satisfaction and boost sales.
• Collaborated with customers to identify needs and offer tailored solutions.
• Maintained awareness of store promotions, payment policies, and security practices.
• Showcased products to customers, highlighted features, and addressed objections to secure sales.

I started working at the highway alongside studying for my degree; it is a job role that I had not previously worked in, but as I am a quick learner with excellent initiative, I was up to speed without much hassle. Working behind a bar, it is of the utmost importance to have a friendly and approachable attitude towards customers, as it allowed me to work, grow, and thrive during my time there. I believe that gaining new skills will help me in the future.

Skills Include:

• Ensured compliance with regulations while managing inventory and fostering customer relationships.
• Verified customer ages to ensure compliance with alcohol service regulations.
• Maintained exceptional cleanliness across workspaces.
• Coordinated and executed supply orders to meet demand.
• Handled transactions involving cash, credit cards, and vouchers.
• Ensured facility adhered to health codes.
• Supervised bar sections to maintain proper alcohol consumption zones.
• Organized and replenished beverage coolers.
• Marketed beverages to guests to boost their overall experience.
• Developed thorough expertise in menu selections, their contents, and preparation methods.
• Delivered exceptional service with a positive and enthusiastic demeanour.

Throughout this period, it was a change from carpentry and joinery, the previous job role that I had trained for through Carillion; regardless, I learned the job very quickly and found myself gaining experience and skills in a similar manufacturing environment, only now I was producing bath tubs, toilets, and shower trays.

Summary of Skills:

• Ensured equipment and machinery cleanliness through regular monitoring of work areas.
• Executed duties with a focus on safety and efficiency, minimizing errors.
• Supported team members with collaborative tasks to enhance factory efficiency.
• Adhered to stringent health and safety protocols by wearing PPE consistently.
• Gained comprehensive understanding of diverse work floor areas to maintain exceptional service delivery.
• Demonstrated dedication to meeting goals through alternating shifts from early morning to late night.
• Maintained excellent standards of service through impeccable attention to detail.
• Collaborated efficiently within a team and independently to complete tasks.

At Willerby Caravans, I was part of a production line, manufacturing caravans. My job role was loading all of the units, furniture and equipment into the caravans in the correct locations in preparation for fitting, before the vans were stored for distribution.

My tasks and roles included:

• Utilized cutting and shaping machinery while adhering to workplace safety protocols.
• Disposed of excess materials and waste within 5 minutes to reduce health risks.
• Executed tasks according to inventory lists and architectural drawings.
• Ensured safe and efficient transportation of heavy materials.
• Oversaw stock deliveries, ensuring accurate counting and storage for optimal team efficiency.
• Executed tasks according to plans, orders, and technical specifications.
• Established procedures for handling diverse waste materials.