Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Callum Besford

Online Manager
Choppington,NBL

Summary

Dedicated and results-driven professional with over 10 years’ experience in customer service, technical support, and e-commerce management. Strong background in IT systems, online sales platforms, and technical troubleshooting. Known for problem-solving skills, adaptability, and delivering high-quality results under pressure. Passionate about computing and technology, with a focus on process improvement and efficiency.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Online Manager

Calsco Electrics Ltd
Gateshead, Gateshead
09.2015 - Current
  • Developed and managed the company’s e-commerce division, including website creation, updates, and product listings.
  • Integrated POS system with website to sync sales and stock levels, improving efficiency and accuracy.
  • Managed online sales through eBay and other platforms to expand customer reach.
  • Negotiated and managed contracts for card payment systems and utilities to reduce operational costs.
  • Supported daily store operations, providing excellent customer service and product knowledge.
  • Managed paid advertising campaigns on Google AdWords and Facebook Ads, optimizing budgets for maximum ROI.

Technical Support Advisor

Teleperformance
09.2013 - 09.2015
  • Delivered Level 1 and Level 2 technical support for Apple devices, including iOS and macOS products.
  • Assisted Tier 1 advisors with escalated cases and provided customer follow-ups to resolve complex issues.
  • Strengthened customer service and communication skills in a high-volume call environment.
  • Maintained accurate records and call schedules, ensuring timely follow-up and resolution.
  • Delivered exceptional service by empathizing with customers'' concerns and resolving their problems quickly and accurately.

Engineering Apprentice

Rolls-Royce
09.2013 - 06.2014
  • Gained hands-on experience in CAD, milling, turning, fabrication, and welding.
  • Completed Level 3 Subsidiary Diploma in Engineering and Performing Engineering Operations.
  • Applied workplace safety standards including COSHH and RIDDOR compliance.
  • Promoted a safe work environment by adhering to safety protocols while using machinery or handling hazardous materials as part of the apprenticeship program.

Floor Staff

Calsco Electrics Ltd
08.2012 - 07.2013
  • Provided customer service and assisted with product selection.
  • Operated tills, handled cash, and maintained stock levels.

Education

Level 3 Diploma - Engineering

Rolls Royce Training Academy
Newcastle Upon Tyne
07.2014

GCSEs - English (C), Mathematics (C), ICT (C), Physical Education (C), Science (C), Additional Science (C)

Whitley Bay High School
Whitley Bay
01.2012

Skills

E-commerce Development & Management

Technical Support (Apple & Windows Systems)

Website Design & Maintenance

POS Systems & Stock Control Integration

Contract & Cost Management

Team Collaboration & Leadership

IT Troubleshooting & Problem Solving

Microsoft Office & AutoCAD Proficiency

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Certification

UK Driving Licence (Cars)

Interests

Computing, IT, and emerging technologies — including web development, software tools, and systems optimisation

Timeline

Online Manager

Calsco Electrics Ltd
09.2015 - Current

Technical Support Advisor

Teleperformance
09.2013 - 09.2015

Engineering Apprentice

Rolls-Royce
09.2013 - 06.2014

Floor Staff

Calsco Electrics Ltd
08.2012 - 07.2013

Level 3 Diploma - Engineering

Rolls Royce Training Academy

GCSEs - English (C), Mathematics (C), ICT (C), Physical Education (C), Science (C), Additional Science (C)

Whitley Bay High School

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Callum BesfordOnline Manager