Callie Bajec
Newton Aycliffe,Durham
Summary
Dedicated professional with proven problem-solving and interpersonal skills. Effectively liaises with stakeholders and provides mentorship support to adapt to diverse challenges. Committed to fostering positive client outcomes and enhancing service delivery across all interactions.
Overview
20
20
years of professional experience
Work History
Property Services Assistant
Broadacres Housing Association
Northallerton, North Yorkshire
08.2012 - Current
- Provide comprehensive administrative support to the Asset Management team.
- Manage and log emergency out-of-hours calls, ensuring appropriate follow-up actions and compliance with Awaab's Law hazard management requirements.
- Liaise with contractors and customers to coordinate responsive repairs and ensure timely resolution of issues.
- Support the gas servicing programme, maintaining 100% compliance through effective coordination with tenants, contractors, planning teams, legal services, and mental health support teams.
- Assist the Planning Team during peak periods by scheduling appointments and coordinating works across North and South Yorkshire.
- Support adaptation programmes by coordinating self-referrals, property assessments, local authority involvement, and social care services.
- Organise internal and contractor meetings, prepare agendas, take accurate minutes, and distribute documentation.
- Generate correspondence, maintain digital records, process invoices, and support document control within a paperless office environment.
- Mentor a long-term volunteer referred through the Mental Health Team, providing ongoing guidance and support.
Administration Assistant
R.Bland Ltd
Darlington, Durham
05.2006 - 08.2012
- Performed a wide range of administrative and office support duties to support daily business operations.
- Produced staff rotas and managed annual leave, sickness absence, and overtime arrangements.
- Worked alongside senior management to implement new policies and procedures.
- Promoted to Team Leader, managing a team of nine staff members.
- Resolved customer complaints, achieving positive outcomes that contributed to enhanced service quality and client satisfaction.
- Monitored contract performance and maintained accurate service records.
- Maintained 100% gas servicing compliance and ensured all statutory requirements were met within strict deadlines.
- Managed the Broadacres Housing Association heating repair and gas servicing contract.
- Progressed to Emergency Job Distributor, coordinating engineers and resources across a large geographical area.
- Logged repair requests and prioritised emergency works to facilitate efficient resource allocation and minimise disruption.
- Handled repairs and maintenance requests in a busy call centre for housing associations and tenants, ensuring timely responses to support service delivery.
Education
GCSEs - Mathematics
Darlington College
Darlington 01-2021
Certificate of Higher Education - Principles of Business Administration
Innovate Awarding Organisation
01-2017
GCSEs - GCSE's
Woodham Community Technology College
Newton Aycliffe01-2004
Skills
- Document control and processing
- Digital record management
- Scheduling and task coordination
- Complaint resolution and handling
- Customer service orientation
- Stakeholder liaison
- Risk assessment and emergency response
- Adaptation coordination
- Multitasking and prioritisation
- Data organisation and confidentiality
- Basic accounting skills
- Microsoft Office proficiency
- Administrative operations and tasks
- Error resolution and problem-solving
- Judgment and decision-making
- Team collaboration and mentorship support
Hobbies and interests
- Reading
- Crafts
- Baking
- Cooking
Timeline
Property Services Assistant
Broadacres Housing Association
08.2012 - Current
Administration Assistant
R.Bland Ltd
05.2006 - 08.2012
GCSEs - Mathematics
Darlington College
Certificate of Higher Education - Principles of Business Administration
Innovate Awarding Organisation
GCSEs - GCSE's
Woodham Community Technology College