Callam Cooper

Detail-oriented professional with over two years’ experience in UK retail banking, using data and pattern recognition to identify unusual activity and support accurate decision making. Experienced in working with high volumes of information across multiple systems while maintaining strong standards of accuracy, consistency, and record quality. Skilled in Excel, with knowledge of SQL, Power BI, and Python. Now looking to move into a Junior Data Analyst role where I can apply my analytical thinking and technical skills to support reporting, insight, and process improvement.

• Quality Assurance & Decision Governance, Maintain consistent, audit-ready case rationales using clear evidence trails and policy-aligned decision making, Document complex cases in a way that supports QA review, oversight, and defensible outcomes on follow-up or challenge, Promote decision consistency by sharing documentation best practice and common quality pitfalls with peers informally
• Small Business Founder - Mersey Tech, Provide in-home and remote tech support and PC builds across Liverpool, managing end-to-end customer service, quotations, and aftercare, Maintain clear records for jobs, pricing, and parts to ensure consistency and traceability, Manage scheduling, budgeting, and problem-solving independently while working to deadlines, Apply basic data protection and secure practices when working with customer devices and accounts
• Computer Science Program Leader, Delivered structured sessions on coding and core computing concepts, improving engagement and capability through practical workshops, Planned materials and guided learners with clear, step-by-step coaching and progress tracking, Demonstrated leadership, communication, and accountability alongside full-time work/study

Mersey Tech | Small Business Founder
Local tech support and computer repair business providing device troubleshooting, PC builds, and customer support.

• Used Excel to manage customer jobs, pricing, parts, and service records, maintaining accurate and well-organised data.
• Tracked multiple jobs, deadlines, and customer requests simultaneously, ensuring records remained consistent, up to date, and easy to review.
• Applied structured problem-solving to assess issues, compare solutions, and deliver effective outcomes efficiently.

Computer Science Program Leader
Co-led a sixth-form computing programme, helping younger students develop an understanding of coding, logic, and data concepts.

• Taught the basics of Python and SQL, breaking down technical concepts into clear, structured steps.
• Planned and delivered sessions focused on coding principles, logical thinking, and problem-solving.
• Built strong communication and analytical skills by helping learners apply structured thinking to technical tasks.