Summary
Overview
Work history
Education
Skills
Custom
Personal Information
Timeline
Generic

Calistus Tobi Ijale

Eastbourne,East Sussex

Summary

Dynamic professional with a strong foundation in problem-solving and team leadership, complemented by extensive product knowledge and sales expertise. Demonstrates exceptional relationship management and conflict resolution skills, driving successful outcomes in challenging environments. Committed to leveraging these competencies to achieve strategic business objectives and foster long-term client relationships.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

6
6
years of professional experience
8
8
years of post-secondary education

Work history

Customer service representative

Callyjay Global Ventures
Ibadan, Oyo
01.2021 - 03.2023
  • Facilitated customer loyalty programmes to enhance customer retention.
  • Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
  • Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
  • Provided top-notch support for increased customer satisfaction.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.

Customer service representative

Oxygen Global
Ibadan, Oyo State
04.2017 - 12.2019
  • Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Handled phone, email and social media enquiries with consistent customer service across multiple channels.

Education

Higher National Diploma - Local Government Administration

The Polytechnic of Ibadan
09.2016 - 09.2018

GCSEs - Local Government Administration

Abadina College
09.1999 - 08.2005

Skills

  • Problem-solving
  • Team Leadership
  • Product knowledge
  • Relationship Management
  • Sales expertise
  • Conflict Resolution

Custom

Calistus Tobi , Ijale, +4474926110008, calistusijale345@gmail.com, Nigeria, Flat 2, Upperton Farmhouse 2 Enys, East Sussex, Eastbourne, BN21 2DE

Personal Information

Timeline

Customer service representative

Callyjay Global Ventures
01.2021 - 03.2023

Customer service representative

Oxygen Global
04.2017 - 12.2019

Higher National Diploma - Local Government Administration

The Polytechnic of Ibadan
09.2016 - 09.2018

GCSEs - Local Government Administration

Abadina College
09.1999 - 08.2005
Calistus Tobi Ijale