Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Calista Okoli

Swansea

Summary

Experienced with providing compassionate care and support to individuals. Utilizes effective communication and problem-solving skills to enhance clients' daily living experiences. Track record of fostering safe and supportive environment through empathy and adaptability.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Support Worker

Fieldbay Care/Support
08.2024 - Current
  • Assisting clients with daily living needs to maintain self-esteem and general wellness.
  • Helping clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhancing the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Safeguarding client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Providing emotional support to clients, improving their mental health and overall

Customer service representative

Amazon
02.2024 - 08.2024
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Maintained excellent client satisfaction by providing in-depth support.
  • Obtained feedback from customers to improve service experience.
  • Listened actively to offer accurate information and best solution to their needs.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Recorded information about inquiries and complaints within internal database.
  • Participated in regular training to maintain up-to-date knowledge on company products and policies.

Support worker

Total Care Specialist Hospital
06.2022 - 10.2023
  • Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
  • Used excellent communication and interpersonal skills to engage and interact with individuals in need.
  • Built strong patient relationships through compassionate care and friendly rapport building.
  • Promoted personal wellbeing and independence, building service user confidence through social and community interaction.
  • Provided support in social, physical and emotional areas to assist clients with integration into local community.
  • Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
  • Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
  • Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.

Health care assistant

Jci Hospital Maternity Labora Ltd
06.2018 - 06.2022
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
  • Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
  • Kept patient environments clean and neat following optimum hygiene standards.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Worked closely with nurses to maintain high levels of communication.
  • Observed patient condition and behaviour closely, reporting changes or concerns promptly.
  • Maintained hygiene standards, cleaning and clearing patient rooms according to ward protocol.
  • Completed care documentation and monitored patient progress to achieve up-to-date records.
  • Prepared healthy meals and delivered feeding support.

Education

HND - Banking and finance

Federal Polytechnic Nekede Owerri
Imo state, Nigeria

Skills

  • Problem-solving
  • Conflict Resolution
  • Adaptive team player
  • Multitasking
  • Complaint handling
  • Written and verbal communication skills
  • Customer Service
  • Relationship-building
  • Housekeeping tasks
  • Health and safety awareness
  • Emotional support
  • Confidentiality and privacy
  • Active listening
  • Meal preparation
  • Mobility support
  • Attention to detail
  • First aid and CPR
  • Teamwork and collaboration
  • Excellent communication
  • Time management
  • Organizational skills

Certification

Mandatory Statutory (Training)

Basic Life Support

  • First Aid Certification

Timeline

Support Worker

Fieldbay Care/Support
08.2024 - Current

Customer service representative

Amazon
02.2024 - 08.2024

Support worker

Total Care Specialist Hospital
06.2022 - 10.2023

Health care assistant

Jci Hospital Maternity Labora Ltd
06.2018 - 06.2022

HND - Banking and finance

Federal Polytechnic Nekede Owerri

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Calista Okoli