Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Calina Seulean

Mitcham, ,UK

Summary

Multilingual finance and customer support professional with over 8 years of experience in structured corporate environments, including American Airlines, HSBC, and Saint-Gobain.

Proficient in SAP, Salesforce, and CRM platforms, with proven strengths in credit control, reconciliation, and technical support.

Known for delivering calm, patient service with meticulous attention to detail.

Currently seeking to leverage these skills in finance or customer support roles with a focus on system-based responsibilities.

Overview

10
10
years of professional experience

Work history

Reservation Agent (Spanish Speaking)

American Airlines
Remote, UK
03.2025 - 07.2025
  • Assisted Spanish-speaking customers with flight bookings, changes, and cancellations.
  • Provided accurate information on schedules, fares, and airline policies.
  • Processed secure payments and issued tickets using the Sabre reservation system.
  • Handled an average of 60+ customer enquiries per day while maintaining high service standards.
  • Collaborated with internal teams to resolve issues efficiently and within SLA timeframes.
  • Escalated complex queries when appropriate to ensure full customer satisfaction.
  • Delivered prompt and accurate support throughout the reservation process.
  • Applied strong product and system knowledge to manage booking-related enquiries.
  • Ensured a smooth customer journey by overseeing all aspects of flight reservations.
  • Built rapport and trust through professional client interaction, contributing to positive feedback scores.

Credit Controller (Fixed-term contract)

Saint Gobain
Loughborough, UK
02.2024 - 07.2024
  • Managed a portfolio of over 300 customer accounts to ensure timely collection of outstanding balances.
  • Followed up on overdue invoices via phone, email, and written correspondence, helping reduce aged debt.
  • Maintained accurate ledgers and allocated incoming payments, processing high transaction volumes weekly.
  • Prepared detailed aged debtor reports for management, highlighting high-risk accounts and actions required.
  • Collaborated with the Credit Risk team to review and recommend appropriate credit limits.
  • Provided organised, audit-ready documentation in support of both internal and external audits.
  • Negotiated structured repayment plans, contributing to improved cash flow and customer retention.
  • Investigated account discrepancies to prevent billing errors and payment delays.
  • Carried out credit assessments to minimise financial exposure and support informed decisions.
  • Handled sensitive payment discussions with professionalism and discretion.
  • Issued monthly statements and followed up with courtesy calls to encourage prompt settlement.

Customer & Technical Support

Controlant
Reykjavik, Iceland
10.2021 - 12.2023
  • Managed shipments and monitoring devices, supporting the delivery of over 6 billion COVID-19 vaccine doses.
  • Ensured pharmaceutical shipping documentation was accurate and compliant with regulations.
  • Provided 24/7 technical support, promptly identifying and escalating irregularities.
  • Worked flexibly, including nights, weekends, and bank holidays to maintain uninterrupted support.
  • Investigated and resolved technical and product-related customer queries.
  • Performed root cause analysis on recurring issues, implementing preventative measures.
  • Consistently met SLAs while maintaining high-quality service standards.

Optometric Technician

Gleraugnasmiðjan
Reykjavik, Iceland
01.2021 - 08.2021
  • Instructed patients on ocular health maintenance, fostering preventative behaviours.
  • Maintained clean and organised examination rooms, contributing to a professional environment.
  • Prepared patients for eye examinations, enhancing procedure efficiency.
  • Calibrated ophthalmic devices regularly assuring consistent accuracy in measurements.
  • Updated patient records to maintain accurate clinical data.
  • Demonstrated proficiency with diagnostic equipment usage, ensuring precise results.
  • Managed inventory of optical supplies for uninterrupted service provision.
  • Conducted visual field tests to detect any potential vision defects.

Credit Controller (Spanish Speaking)

HSBC Bank
Worthing, UK
01.2020 - 12.2020
  • Led debt recovery by evaluating customer payment reliability and negotiating suitable repayment terms.
  • Ensured timely payments and improved cash flow through effective credit control procedures.
  • Processed invoices and resolved customer enquiries promptly and professionally.
  • Reconciled payments accurately and maintained detailed records in accounting systems.
  • Handled billing disputes amicably, enhancing customer satisfaction.
  • Built strong client relationships, fostering trust and long-term loyalty.
  • Conducted regular account reviews to ensure data accuracy.
  • Assisted in preparing monthly financial reports to support operational transparency.

Customer Support Representative (Spanish Speaking)

Sportsshoes Unlimited
Shipley, UK
04.2018 - 12.2019
  • Addressed customer queries, ensuring complete resolution.
  • Utilised CRM software efficiently for tracking interactions and managing data.
  • Managed high call volumes for better efficiency and productivity.
  • Provided product information to enhance customers' understanding of the products.
  • Adhered strictly to company policies whilst dealing with customers' requests or complaints.
  • Offered tailored solutions, resulting in increased customer loyalty.
  • Handled difficult situations calmly, preserving company reputation.

Accounts Payable Clerk (Spanish Speaking)

Genpact Romania
05.2015 - 12.2017
  • Verified invoices through three-way matching using SAP.
  • Processed over 100 invoices per day, ensuring timely and accurate payments.
  • Ensured all payments adhered to internal controls and company policies.
  • Communicated with internal departments to clarify payment terms and resolve delays.
  • Maintained a structured database of supplier invoices, preventing duplication and errors.
  • Worked closely with the procurement team to ensure purchase orders aligned with invoice details.
  • Liaised with suppliers to investigate and resolve discrepancies promptly.
  • Prepared detailed expense reports and summaries for management review.

Education

Bachelor of Business Administration - Management (distance program)

Babes-Bolyai University
Cluj, Romania
10.2025 -

Data Master Course - Data Analysis And Digital Tools

NTV School
01.2022 - 04.2022

Optometric Technician - Optometry And Optical Technology

Spiru Haret University

Skills

  • SAP (Accounts Payable, Credit Control)
  • Salesforce & CRM Systems
  • Power BI
  • SQL
  • Microsoft Power Automate
  • Reconciliation
  • Invoicing
  • Ledger Management
  • Customer Support
  • Microsoft Office (Excel, Outlook, Teams)
  • Conflict Resolution
  • Cross-Department Collaboration

Languages

Romanian
Native
Spanish
Fluent
English
Fluent
Swedish
Beginner

Timeline

Bachelor of Business Administration - Management (distance program)

Babes-Bolyai University
10.2025 -

Reservation Agent (Spanish Speaking)

American Airlines
03.2025 - 07.2025

Credit Controller (Fixed-term contract)

Saint Gobain
02.2024 - 07.2024

Data Master Course - Data Analysis And Digital Tools

NTV School
01.2022 - 04.2022

Customer & Technical Support

Controlant
10.2021 - 12.2023

Optometric Technician

Gleraugnasmiðjan
01.2021 - 08.2021

Credit Controller (Spanish Speaking)

HSBC Bank
01.2020 - 12.2020

Customer Support Representative (Spanish Speaking)

Sportsshoes Unlimited
04.2018 - 12.2019

Accounts Payable Clerk (Spanish Speaking)

Genpact Romania
05.2015 - 12.2017

Optometric Technician - Optometry And Optical Technology

Spiru Haret University

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Calina Seulean