Calem Borras
Eastleigh,Hampshire
Summary
When i work I can bring a positive energy and fast working I am very independent and i like to get things done on time and communicating I am very responsible and can bring leadership to the team and can help sort out any issues
Overview
3
3
years of professional experience
Work history
Desk side support engineer
DXC
Southampton , Hampshire
2023.08 - Current
- Investigated reported maintenance issues and [Type] defects, applying [Type] expertise to resolve problems with maximum efficiency.
- Closely collaborated with Reliability Analyst to locate root cause of defects within shortest possible timeframe.
- Troubleshooted and analysed issues as Subject Matter Expert (SME) and escalation point.
- Employed [Type] expertise to support users through one-on-one and public channels.
- Closed [Number]% support issues faster than target resolution times.
- Empowered team to deliver contractual requirements by spearheading continuous improvement programmes.
- Analysed support tickets and current performance against Service Level Agreements (SLAs) and internal targets to generate insights for management.
- Contributed to curation of documented engineering procedures, practices and policies.
- Worked to optimise maintenance processes to support existing and future contracts.
- Translated common questions into real improvements to user-facing documentation, guides and examples.
- Achieved high levels of customer satisfaction by proactively ensuring prompt resolution of support cases.
Education
GCSEs - All
Calem
Eastleigh, Hampshire02.2023
Skills
Team work
Problem solving
Focusing
Timeline
Desk side support engineer
DXC
2023.08 - Current
GCSEs - All
Calem