Summary
Overview
Work history
Education
Skills
Affiliations
Custom
Personal Information
Timeline
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Rivoli Hayden

West Midlands

Summary

Motivated and goal-driven Business Management undergraduate on track for First Class Honours, with a strong interest in Human Resources. Proficient in core HR functions including recruitment and selection, performance management, employee relations, and training and development. Experienced in using HR software and systems, with advanced proficiency in Microsoft Excel (including pivot tables, VLOOKUP, and data analysis), Word (report writing, policy drafting), PowerPoint (presentations and training material), and Outlook (professional communication and scheduling). Demonstrates excellent interpersonal, organisational, and problem-solving skills, with a proactive approach to team collaboration and confidentiality in handling sensitive employee information. Eager to apply academic knowledge and practical experience to a dynamic HR environment.

Overview

2026
2026
years of professional experience

Work history

HR administrator Jira house

Elaine Murray
Birmingham, West Midlands
  • Supported the HR team with day-to-day administrative tasks, including maintaining employee records and updating databases
  • Assisted in the recruitment process by posting job adverts, scheduling interviews, and managing candidate communications
  • Helped prepare onboarding materials and coordinated induction sessions for new starters
  • Maintained confidentiality while handling sensitive employee information and documents
  • Responded to staff queries regarding policies, procedures, and HR systems
  • Created and formatted documents such as employment contracts, letters, and reports using Microsoft Word
  • Used Excel to track employee attendance, holiday records, and performance review dates
  • Supported internal communication through drafting emails and announcements
  • Helped organise training sessions and logged employee development activities
  • Gained practical experience using HR software and tools in a professional environment

HR administrator for a care home

Jennifer
Birmingham
  • Supported the HR team in maintaining accurate and up-to-date employee records for care staff and support workers
  • Assisted with recruitment by posting job adverts, organising interviews, and ensuring all pre-employment checks (e.g. DBS, references) were completed
  • Helped coordinate staff inductions, ensuring new starters received training on safeguarding, manual handling, and health & safety
  • Managed and updated staff rotas, absence records, and holiday requests using Excel and scheduling systems
  • Maintained strict confidentiality while handling sensitive information, including medical declarations and disciplinary records
  • Prepared employment contracts, staff handbooks, and HR letters using Microsoft Word
  • Responded to staff queries regarding pay, leave entitlement, training, and care home policies
  • Recorded and monitored training compliance to ensure all staff met mandatory care home standards
  • Supported the HR department in promoting a positive workplace culture and staff well-being
  • Ensured all HR procedures complied with CQC regulations and care industry best practices

Supervisor/Shift Manager

ZIZZI| Mailbox
Birmingham
06.2024 - Current
  • Oversee day-to-day activities of team, ensuring tasks were completed to high standard.
  • Deal with customer complaints and rectified Food and service issues.
  • Opened and closed restaurant
  • Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
  • Motivated team through providing hands-on practical support to all members of staff on duty.
  • Used a system called comtrex to deal with the financial side of the business at the end of a close.
  • Communicated with chefs to ensure food is delivered to a high standard, ensured hot food was probed every hour
  • Weekly management meetings with assistant and general manager every Tuesday
  • Line checks and stock counts at the end every shift.
  • Cashed up Every close
  • Confident on the bar
  • Can run a busy shift achieving high sales

Education

Bachelor of Arts - Business

Birmingham City University
Birmingham

GCSEs -

Perryfields High School Specialist Maths and Computing College
Oldbury
09/2017 - 05/2021

A-Levels -

University College Birmingham
Birmingham
09/2021 - 07/2023

Skills

  • Customer service
  • Food preparation
  • Business development
  • Problem-solving
  • Time management
  • Communication skills
  • Leadership
  • Refund and exchange processing
  • Product knowledge
  • Excellent verbal and written communication skills
  • Resilient with highly developed interpersonal skills
  • Able to integrate and thrive working within a small team
  • Proficient in IT, including experience of Microsoft Office user including Excel, PowerPoint and Word
  • Motivated, driven and eager to take on new challenges

Affiliations

  • Passion and interest for HR

Custom

References available upon request.

Personal Information

Timeline

Supervisor/Shift Manager

ZIZZI| Mailbox
06.2024 - Current

HR administrator Jira house

Elaine Murray

HR administrator for a care home

Jennifer

Bachelor of Arts - Business

Birmingham City University

GCSEs -

Perryfields High School Specialist Maths and Computing College
09/2017 - 05/2021

A-Levels -

University College Birmingham
09/2021 - 07/2023

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Rivoli Hayden