Caleb Ogwu
Bradford
Summary
Highly motivated and customer-focused Contact Center Representative with 3 years' experience in providing exceptional service. Skilled in handling customer inquiries, resolving complaints, and providing product or service information. Possess excellent communication skills, strong problem-solving abilities, and positive attitude. Comfortable using technology and able to work well under pressure. Dedicated to ensuring customer satisfaction and committed to continuous improvement. Seeking to leverage my skills and experience to provide outstanding customer service.
Overview
13
13
years of professional experience
Work History
Support Worker
Lifeways
11.2022 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
Contact Center Representative
ISSPT University
01.2020 - 09.2022
- Responsible for handling inquiries and providing support
- First point of contact for individuals seeking information about the University and its programs
- Answering questions about admissions, financial aid, course registration and campus life, as well as providing technical support
Civic Education Teacher
Government Technical College - Nigeria
11.2018 - 11.2019
- Preparing and teaching curriculum-based lessons, assigning assessment tasks and grading students work
- Parent/Guardian communication, especially through official Parent/Teacher Meetings
- Performing other responsibilities as assigned by the Principal.
Customer Service Representative
Holigate Advance Tech Limited - Lagos, Nigeria
11.2017 - 10.2018
- Interact with Customers to address their concerns
- Resolving customer complaints
- Responding to phone call and email requests
- Maintaining customer service records.
Office Assistant
Breastplate Technology Limited - Lagos, Nigeria
10.2010 - 08.2013
- Assists other office staff as required
- Provides photocopying and distribution services
- Processing ingoing and outgoing mail
- Maintain office files
- Take minutes at meetings
- Collates general information as required.
Education
Master of Science - Digital and Strategic Marketing
University of Bradford
12.2023
Bachelor of Science - Human Resource Management
Institute Superieur De Formation Professionnelle
08.2017
Skills
- Digital Communications
- Customer Service
- Strong Verbal and Written Communication
- Managing Multiple Tasks
- Google Spreadsheets
- Digital Support
- Administrative Support
- Attention to Details
- Data Insight Management
- Digital Tools
- Interpersonal Skill
Languages
English
Timeline
Support Worker
Lifeways
11.2022 - Current
Contact Center Representative
ISSPT University
01.2020 - 09.2022
Civic Education Teacher
Government Technical College - Nigeria
11.2018 - 11.2019
Customer Service Representative
Holigate Advance Tech Limited - Lagos, Nigeria
11.2017 - 10.2018
Office Assistant
Breastplate Technology Limited - Lagos, Nigeria
10.2010 - 08.2013
Master of Science - Digital and Strategic Marketing
University of Bradford
Bachelor of Science - Human Resource Management
Institute Superieur De Formation Professionnelle
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