Summary
Overview
Work history
Education
Skills
Websites
Personal Information
Affiliations
References
Timeline
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Caleb O'Brien

Caleb O'Brien

London,Greater London

Summary

Experienced Senior Sales Associate with a knack for driving sales growth and building lasting customer relationships. Successfully boosted sales performance through innovative strategies and exceptional team leadership. Known for delivering top-notch service and enhancing client satisfaction through effective communication and strong attention to detail.

Overview

8
8
years of professional experience

Work history

Senior Sales Associate - Flagship Store

Diptyque
London
11.2024 - Current
  • Delivered educational workshops on brand heritage and culture, enhancing participant engagement.
  • Analysed sales data to identify top-performing products and inform strategic decisions.
  • Provided exceptional customer service by addressing concerns and answering queries.
  • Trained junior staff to improve product knowledge and elevate sales skills.
  • Assisted clients in making informed purchasing decisions to foster loyalty.
  • Managed customer complaints effectively to restore confidence in products and services.
  • Facilitated staff meetings to enhance communication and team cohesion.
  • Utilised Microsoft Word and other software tools for clear documentation and communication.

Store Supervisor - Flagship Store

Jo Loves
London
09.2023 - 10.2024
  • Delivered high-quality customer experiences in alignment with luxury retail standards.
  • Leveraged creative skills in copywriting and event planning to drive business growth.
  • Boosted footfall through initiatives targeting corporate and customer clients.
  • Assisted Store Manager by exemplifying leadership and motivating retail team performance.

Team Leader - Flagship Store

Ole & Steen
London
05.2022 - 08.2023
  • Led a team to deliver exceptional customer service in a fast-paced environment.
  • Achieved industry-standard coffee training, ensuring high-quality beverage preparation.
  • Managed order purchasing and fulfilment, maintaining optimal stock levels for daily operations.
  • Conducted regular health and safety checks to minimise waste and uphold cleanliness standards.
  • Conducted regular performance reviews to identify areas of improvement for each team member.
  • Encouraged open communication, fostering a positive work culture.

Assistant Chef

J D Wetherspoon
Sidcup
03.2021 - 05.2022
  • Enhanced communication skills through experience in high-demand kitchen environment.
  • Contributed to effective team by meeting strict deadlines and ensuring thorough food preparation.

Customer Assistant

Tesco
Stroud
08.2017 - 09.2021
  • Till trained and customer satisfaction focused.

Education

Bachelor's degree - Acting

Rose Bruford College
Sidcup, Bexley
04.2001 -

GCSE - 9 GCSE's A-C (Including Maths and English)

Archway School
Stroud, Gloucestershire

A-Level - Theatre Studies - B, Performing Arts - B, Applied ICT - C

Archway School
Stroud, Gloucestershire

Skills

  • Microsoft Office proficiency
  • Client relationship management
  • Event planning
  • Creative writing and copywriting
  • Creative production
  • Team building

Personal Information

  • Date of birth: 01/01/98
  • Gender: Male
  • Nationality: British
  • Place of birth: Gloucestershire

Affiliations

  • Writing
  • Music
  • Film
  • Theatre
  • Cooking

References

References available upon request.

Timeline

Senior Sales Associate - Flagship Store

Diptyque
11.2024 - Current

Store Supervisor - Flagship Store

Jo Loves
09.2023 - 10.2024

Team Leader - Flagship Store

Ole & Steen
05.2022 - 08.2023

Assistant Chef

J D Wetherspoon
03.2021 - 05.2022

Customer Assistant

Tesco
08.2017 - 09.2021

Bachelor's degree - Acting

Rose Bruford College
04.2001 -

GCSE - 9 GCSE's A-C (Including Maths and English)

Archway School

A-Level - Theatre Studies - B, Performing Arts - B, Applied ICT - C

Archway School

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Caleb O'Brien