Caleb Mark Vincent
Maidstone,Kent
Summary
Accomplished professional with expertise in team and operations management, client care and retention, and strategic solutions. Demonstrates proficiency in Microsoft Office and IT support fundamentals, complemented by a strong foundation in computer engineering and cybersecurity knowledge. Skilled in compliance management and ethics, with a proven track record in business model development. Committed to leveraging these competencies to drive organisational success and innovation.
Overview
9
9
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Property detailer
Broomsticks
09.2025 - 12.2025
- Managing workload and task prioritisation
- Attaining and achieving detail-oriented finishes
- Working at a fast pace whilst ensuring quality of work
- Using independent and team skills to ensure smooth outcomes.
Care Assistant
Bluebird Care
06.2025 - 09.2025
- Assistance with daily living tasks.
- Utilization of emotional and negotiation skills.
- Dealing with high pressure and difficult situations and activities
- Completing relevant document in regard to care
- Maintained accurate records of client care and communicated effectively with healthcare professionals.
Student Ambassador
University Of Greenwich
09.2024 - 06.2025
- Attending events and raising awareness of key issues.
- Completing welcome and networking events.
- Setting up and running student-led activity groups and managing student engagement.
- Managing budget sheets and calendar management using MS outlook.
senior administrator and legal secretary
Totally ADR, Canterbury
05.2022 - 03.2023
- Handling Administration and compliance matters to ensure day-to-day running.
- Use, acquisition and integration of CRM and general software for the company.
- Use of process management and team management software and skills.
- Management and guidance of a team with ten people, including supervision and monitoring.
- Experience with data management in line with the company's GDPR processes.
- Coordinated scheduling and logistics for meetings and client consultations to ensure efficient operations.
Customer Services Call Handler
Motor line
06.2017 - 06.2018
- Carried out customer relations and booking appointments.
- Supported section manager in achieving team’s vision and goals.
- Handled customer complaints and escalated them in line with complaints resolving processes.
- Identified opportunities and engaged related disciplines for service propositions to help improve sales.
Education
Foundation Degree - Engineering
University of Greenwich
Medway 09.2023 - 06.2024
BEng (Hons) - Computer Engineering
Open University
Online 09.2024 - 06.2032
Skills
- Team and operations management
- Client care and retention
- Strategic solutions
- Microsoft Office proficiency
- IT support fundamentals
- Computer engineering and cybersecurity knowledge
- Compliance management and ethics
- Business model development
Certification
- CompTIA Qualification (IT administration with a focus on cyber security) – In progress.
- Student member of IET (Institution of Engineering Technology).
Other initiatives
- Completing Micro-learning courses to boost skill sets.
- Assisting in the set up of small businesses and AI functionality
- Starting up a group to allow those with mobility issues and complex needs to socialise and play games together.
Timeline
Property detailer
Broomsticks
09.2025 - 12.2025
Care Assistant
Bluebird Care
06.2025 - 09.2025
BEng (Hons) - Computer Engineering
Open University
09.2024 - 06.2032
Student Ambassador
University Of Greenwich
09.2024 - 06.2025
Foundation Degree - Engineering
University of Greenwich
09.2023 - 06.2024
senior administrator and legal secretary
Totally ADR, Canterbury
05.2022 - 03.2023
Customer Services Call Handler
Motor line
06.2017 - 06.2018