CAIWEI ZHONG
Edinburgh,EDH
Summary
Enthusiastic and hardworking individual seeking a barista position at Costa Coffee. Eager to learn new skills and contribute to a team environment. Passionate about delivering excellent customer service and creating a welcoming atmosphere for customers.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Deloitte LLP
UK
06.2023 - 04.2024
- Developed strong working relationships with outside and inside stakeholders, fostering a positive work environment.
- Led audit teams, setting milestones and managing resources against budget constraints
- Mentored senior associates and reviewed their work for accuracy and completeness, emphasizing quality and teamwork
- Developed strong project management skills by allocating responsibilities and ensuring clear communication
- Facilitated clear communication between team members and upper management through regular meetings and updates.
- Developed and implemented innovative audit methodologies using quantitative analysis to better anticipate and mitigate financial risks, enhancing the accuracy and reliability of audit conclusions.
Supermarket Assistant
Everyday Oriental Food
Durham, United Kingdom
01.2020 - 12.2020
- Supported store operations by assisting with opening or closing procedures as needed.
- Enhanced customer satisfaction by providing prompt and friendly service at the checkout.
- Addressed customer inquiries and concerns with patience and professionalism, fostering strong relationships.
- Communicated effectively with coworkers during shift changes to ensure seamless continuation of essential duties.
- Collaborated with team members to complete tasks efficiently and developed strong rapport with customers and created positive impression of business.
Cafe Worker
Garden Cafe
Tokyo, Japan
06.2019 - 07.2019
- Promoted cafe offerings through engaging interactions with customers, highlighting specials or new menu items.
- Worked on a farm to understand the origin and cultivation of coffee beans
- Demonstrated proficiency in operating espresso machines and other equipment to consistently deliver quality beverages.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Education
MSc in Financial Management (Distinction obtained) -
University of Birmingham
01.2021
BA in Accounting and Finance (2:1 Obtained) -
Durham University
01.2020
Skills
- Mandarin (native), English (fluent), German (basic communication and written skills)
- Customer Relations
- Team motivation
- Product and service knowledge
Timeline
Assistant Manager
Deloitte LLP
06.2023 - 04.2024
Supermarket Assistant
Everyday Oriental Food
01.2020 - 12.2020
Cafe Worker
Garden Cafe
06.2019 - 07.2019
MSc in Financial Management (Distinction obtained) -
University of Birmingham
BA in Accounting and Finance (2:1 Obtained) -
Durham University