CAIWEI ZHONG
Edinburgh,EDH
Summary
Enthusiastic and hardworking individual seeking a barista position at Costa Coffee. Eager to learn new skills and contribute to a team environment. Passionate about delivering excellent customer service and creating a welcoming atmosphere for customers.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Deloitte LLP
06.2023 - 04.2024
- Developed strong working relationships with outside and inside stakeholders, fostering a positive work environment.
- Led audit teams, setting milestones and managing resources against budget constraints
- Mentored senior associates and reviewed their work for accuracy and completeness, emphasizing quality and teamwork
- Developed strong project management skills by allocating responsibilities and ensuring clear communication
- Facilitated clear communication between team members and upper management through regular meetings and updates.
- Developed and implemented innovative audit methodologies using quantitative analysis to better anticipate and mitigate financial risks, enhancing the accuracy and reliability of audit conclusions.
Supermarket Assistant
Everyday Oriental Food
01.2020 - 12.2020
- Supported store operations by assisting with opening or closing procedures as needed.
- Enhanced customer satisfaction by providing prompt and friendly service at the checkout.
- Addressed customer inquiries and concerns with patience and professionalism, fostering strong relationships.
- Communicated effectively with coworkers during shift changes to ensure seamless continuation of essential duties.
- Collaborated with team members to complete tasks efficiently and developed strong rapport with customers and created positive impression of business.
Cafe Worker
Garden Cafe
06.2019 - 07.2019
- Promoted cafe offerings through engaging interactions with customers, highlighting specials or new menu items.
- Worked on a farm to understand the origin and cultivation of coffee beans
- Demonstrated proficiency in operating espresso machines and other equipment to consistently deliver quality beverages.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Education
MSc in Financial Management (Distinction obtained) -
University of Birmingham
01.2021
BA in Accounting and Finance (2:1 Obtained) -
Durham University
01.2020
Skills
- Mandarin (native), English (fluent), German (basic communication and written skills)
- Customer Relations
- Team motivation
- Product and service knowledge
Timeline
Assistant Manager
Deloitte LLP
06.2023 - 04.2024
Supermarket Assistant
Everyday Oriental Food
01.2020 - 12.2020
Cafe Worker
Garden Cafe
06.2019 - 07.2019
MSc in Financial Management (Distinction obtained) -
University of Birmingham
BA in Accounting and Finance (2:1 Obtained) -
Durham University
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