Caitlyn Fagan
Broxbourne,Hertfordshire
Summary
While working as a case handler I worked as a part of a team we worked well together focusing on 3 lenders. I faced strict deadlines and had to work in a very fast-paced environment to manage my own case load.
Within my office there is 4 different teams we all work together in order to ensure that we meet the targets of each lender.
I am very capable of working individually in addition to working as a part of a legal team and making valid contributions, this is due to my strong research and communication skills which I developed throughout my time in university and most recent position . I am now fully flexible and seeking a position in a challenging and interesting environment that allows me to pursue my legal career further.
Overview
7
7
years of professional experience
Work history
Re-mortgage Case Handler
Taylor Rose MW
Bishops Stortford, Hertfordshire
01.2023 - Current
- Maximised productivity, using case management system to effectively manage workload.
- Gathered property information by liaising with estate agents, solicitors and local authorities.
- Managed multiple cases simultaneously and delivered support to all clients within strict deadlines.
- Delivered excellent service to clients and agents, keeping informed at every stage of case.
- Reviewed legal documents for accuracy and compliance.
- Explained complex technical terms in clear and simply to increase client understanding and satisfaction.
- Addressed and answered client questions around legal process in order to complete their re-mortgage within a strict deadline according to SLA
- Managed my own large case load from opening, progression and closure of residential re-mortgage files.
Sales Consultant/Advisor
No7
11.2020 - 01.2023
- My role as a No7 consultant is a customer facing role as a result I have to have an in-depth knowledge of all products, great customer services skills and good listening skills and often have to deal with sensitive issues
- I then take any information given by the customer and translate this into advice that they can use in future to benefit them
- I am responsible for attending weekly area meetings/conferences and then passing on the meeting notes to my wider team
- Finally I am responsible for completing the daily and weekly paperwork and keeping records of targets and sales results.
Thru Leader
Drive, McDonalds
Hatfield
03.2021 - 10.2021
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins
- Accurately operated cash register to process customer payments.
Pet Care Associate
Pets at Home
Hatfield
02.2020 - 02.2021
- Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions and supplement recommendations for pet owners
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Sales Assistant
Hotel Chocolat
Welwyn Garden City
10.2019 - 01.2020
- Assisted customers with prompt and polite support in-person
- Helped customers locate products and checked store system for merchandise at other sites.
Function Supervisor
Three Lakes Restaurant
03.2017 - 10.2019
- Created plans with clients and communicated deadlines to complete projects on time
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Prepared variety of different written communications, reports and documents
- Managed team of employees, overseeing training and professional growth of employees
- Worked flexible hours across night, weekend and holiday shifts.
Education
Bachelor of Laws (LLB) -
University of Hertfordshire
Foundation Diploma - Business
Hertfordshire Regional College
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Chauncy School
Skills
- Document filing
- Legal Research
- Telephone etiquette
- Client Engagement
- Customer service and assistance
- Teamwork and Collaboration
- Flexible and Adaptable
- Excellent Communication
- Schedule management
- Case management
- Records maintenance
- Document preparation
Interests
I am an ambitious, hardworking and confident postgraduate law student. During my final year as an undergraduate student, I worked as a part of my universities law clinic which helped advise pro-bono clients on a variety of aspects of the law, including family law, property law and immigration law.
Timeline
Re-mortgage Case Handler
Taylor Rose MW
01.2023 - Current
Thru Leader
Drive, McDonalds
03.2021 - 10.2021
Sales Consultant/Advisor
No7
11.2020 - 01.2023
Pet Care Associate
Pets at Home
02.2020 - 02.2021
Sales Assistant
Hotel Chocolat
10.2019 - 01.2020
Function Supervisor
Three Lakes Restaurant
03.2017 - 10.2019
Bachelor of Laws (LLB) -
University of Hertfordshire
Foundation Diploma - Business
Hertfordshire Regional College
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Chauncy School
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