Caitlin Warren
Petersfield,Hampshire
Summary
A highly organised individual with excellent communication and interpersonal skills...
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Cafe supervisor
Cowdray Farm Shop & Cafe
Midhurst, West Sussex
04.2024 - Current
- Lead the team in daily operations to enhance productivity
- Assisting customers in menu selection, enhancing their dining experience.
- Ensure the cleanliness of the cafe is up to standards
- Cashing up tills at end of the day
- Help to train the team - allergen training, customer service and keeping up with the cafe standards
- Assisting cafe manager with admin jobs - creating rotas, updating tilling systems, replying to emails and dealing with general enquiries
Administration manager
Armatus Security
London
08.2020 - 04.2024
- Process weekly and monthly invoices to clients - using programmes such as Quickbooks.
- Process monthly payroll to all London staff including PAYE and Self-Employed
- Carry out vetting procedure for new staff
- Liaised with clients and hotels to resolve pay and invoice queries, maintaining strong relationships and clear communication.
- Communicating with our security officers regarding their pay, HR queries or general admin.
- Supplying employment references for staff
- Collecting paperwork - checking right to work documents and SIA badges
- Onboarding new staff to systems such as Goplanr and Timegate
- Ordering supplies for the London office
Food and beverage assistant
The Spread Eagle Hotel and Spa
Midhurst, West Sussex
09.2019 - 06.2020
- Greeted guests upon arrival at the hotel
- Dealing with restaurant bookings and requests
- Serving a variety of hot and cold drinks
- Advising guests on menu options
- Setting up the restaurant for breakfast, lunch and dinner services
- Performed cleaning tasks in back of house to maintain hygiene standards
Waitress
Cowdray Farm Shop and Cafe
Midhurst, West Sussex
02.2017 - 09.2019
- Welcoming customers into the cafe
- Advicing customers on various locally produced food
- Taking food and drink orders
- Preparing a variety of hot and cold drinks
- Occasionally partaking in stock take
- Barista training
Education
NVQ Level 3 - Travel and Tourism
Chichester College
Chichester 09.2017 - 05.2019
GCSEs - English, Maths, Business Studies and Hospitality
Midhurst Rother College
Midhurst 09.2015 - 07.2017
Skills
- Leadership
- Customer service
- Office Administration
- Microsoft office - Word, Excel and Powerpoint
- Programmes such as Quickbooks, Goplanr, Timegate and Epos
- Barista experience
- First Aid trained
Certification
- First Aid trained
- Full driver's licence
- Secure Screening & Vetting BS 7858 2019 Training
- Action Counters Terrorism (ACT)
References
References available upon request.
Timeline
Cafe supervisor
Cowdray Farm Shop & Cafe
04.2024 - Current
Administration manager
Armatus Security
08.2020 - 04.2024
Food and beverage assistant
The Spread Eagle Hotel and Spa
09.2019 - 06.2020
NVQ Level 3 - Travel and Tourism
Chichester College
09.2017 - 05.2019
Waitress
Cowdray Farm Shop and Cafe
02.2017 - 09.2019
GCSEs - English, Maths, Business Studies and Hospitality
Midhurst Rother College
09.2015 - 07.2017