Caitlin Torrance
Wishaw,North L
Summary
Driven to continuously develop my skill set and experience in order to add significant and increasing value in order to embark on a successful career path within innovative organisations. Dedicated professional with a strong background in customer service, teamwork, and communication. Proven ability to solve problems creatively and strategically, while maintaining excellent organisational skills. Committed to leveraging these skills to contribute effectively in a dynamic work environment.
Overview
9
9
years of professional experience
Work history
Operations Analyst - Anti-Money Laundering
NatWest Group
Edinburgh, Edinburgh
09.2022 - Current
- Ensured compliance with company policies through rigorous audit processes.
- I use a range of systems daily including Back Office, ActOne, SAM8, Agile, Microsoft office and company specific software and systems.
- Defence against money laundering activities to protect our customers.
- Maintained up-to-date knowledge of industry changes, safeguarding company.
- Worked with financial team to coordinate high-volume workflow under stringent deadlines.
Operations Graduate
VPZ
Edinburgh, Edinburgh
01.2022 - 08.2022
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Undertook staff training, improving overall team efficiency.
- Strategically planned inventory management for optimal stock levels.
Barista
Costa Coffee
11.2015 - 12.2021
- Achieved SVQ (level 5) Food and Beverage
- Achieved various gold level badges and certificates
- Participated in a number of charity events
- Customer service skills, creativity, teamwork, up-selling for additional revenues
- Meeting targets set by leadership
Carer
Carewatch / Capability Scotland
Wishaw, North Lanarkshire
03.2018 - 04.2019
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Ensured patients took all medications as prescribed by their doctor, recording details of itimings and side effects.
- Cooked, cleaned and provided companionship to patients.
- Used manual handling techniques and lifting aids to position clients in safe, comfortable postures.
Education
BA (HONS) - BUSINESS
University of West of Scotland
Blantyre, South Lanarkshire 08/2019 - 05/2021
HND - EVENTS MANAGEMENT
Glasgow Clyde College
SVQ Level 5 - FOOD AND BEVERAGES
Costa Coffee
Skills
- Customer service
- Teamwork
- Creativity
- Communication
- Problem Solving
- Organising Skills
- Strategic thinking
Custom
- Hillwalking
- Cycling
- Piano/Guitar
Affiliations
- Piano/Guitar
- Hill walking
- Gardening
Timeline
Operations Analyst - Anti-Money Laundering
NatWest Group
09.2022 - Current
Operations Graduate
VPZ
01.2022 - 08.2022
Carer
Carewatch / Capability Scotland
03.2018 - 04.2019
Barista
Costa Coffee
11.2015 - 12.2021
HND - EVENTS MANAGEMENT
Glasgow Clyde College
SVQ Level 5 - FOOD AND BEVERAGES
Costa Coffee
BA (HONS) - BUSINESS
University of West of Scotland
08/2019 - 05/2021
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