Summary
Overview
Work History
Education
Skills
References
Interests
Accomplishments
Timeline
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Caitlin Roberts-Scott

Birkenhead,Wirral

Summary

Disciplined and adaptable professional with a strong foundation in problem solving and critical thinking. Proven ability to manage diverse tasks, ensuring operational efficiency and timely resolutions. Effective communicator with a track record of successful collaboration in team environments. Ready to contribute a hands-on approach and positive attitude to enhance organisational performance.

Overview

4
4
years of professional experience

Work History

order management and studio maintenance assistant

3D protect Limited
Bromborough , Wirral
11.2025 - Current
  • Resolved service issues promptly to maximise customer satisfaction.
  • Demonstrated empathy and patience in all customer interactions, building trust and resolving concerns effectively.
  • Sealed boxes securely, carefully packaging products to reduce risk of damage during transport.
  • Labelled products and packages with accurate details for proper shipment.
  • Applied effective product placement strategies in warehouse, enhancing efficiency in picking and packing.
  • Conducted maintenance on property and facilities to uphold professional appearance and ensure appropriate upkeep.

server

hungrys
Bromborough , Wirral
09.2025 - 11.2025
  • Delivered exceptional customer service by promptly greeting guests and taking orders with a friendly demeanour.
  • Delivered friendly and fast service to process high-volume food and drink orders at peak times.
  • Processed payments efficiently, handling cash, credit, and debit transactions with accuracy and security.
  • Maintained safe hygiene and food handling standards for full compliance.

Junior Soldier

Army Foundation College Harrogate
09.2022 - 05.2023
  • Adhered to strict codes of conduct and ethics, upholding the honour and values of the military service.
  • Stayed updated on emergency procedures, first aid and medical support through regular training.
  • Collaborated with team members to achieve shared goals, ensuring cohesive completion of assigned tasks and orders.
  • Engaged with local communities through outreach programmes, fostering trust and cooperation between military and local populations.

Education

NVQ Level 3 - Principles of Managing Security Threats

Army Foundation College Harrogate
Harrogate, NYK
01-2023

NVQ Level 3 - Teamwork, Leadership and Communication in uniformed protective services

Army Foundation College Harrogate
Harrogate, NYK
01-2023

NVQ Level 2 - ICT ( level 2)

Army Foundation College Harrogate
Harrogate, NYK
01-2023

GCSE - English Language, English literature, Combined Science Trilogy, Drama, Art and Design, History, Religious studies, Mathematics

Rainhill High School
Rainhill, SHN
01-2022

Skills

  • Order processing
  • Property upkeep
  • Technical troubleshooting
  • Customer relationship management
  • Safety awareness
  • First Aid
  • Crisis management
  • Time management
  • Decision making under pressure
  • Team coordination
  • Team player
  • Dispute resolution
  • Professional integrity
  • ICT

References

references available on request 

Interests

  • drama- i enjoy doing drama , it helped me develop confidence, communication skills and creativity
  • music- i play the drums which requires focus and coordination
  • travelling- i like visiting new places and experiencing different cultures

Accomplishments

  • Advanced from Packer to managing staff quickly as result of the work that had been put in and the progression of my skills

Timeline

order management and studio maintenance assistant

3D protect Limited
11.2025 - Current

server

hungrys
09.2025 - 11.2025

Junior Soldier

Army Foundation College Harrogate
09.2022 - 05.2023

NVQ Level 3 - Principles of Managing Security Threats

Army Foundation College Harrogate

NVQ Level 3 - Teamwork, Leadership and Communication in uniformed protective services

Army Foundation College Harrogate

NVQ Level 2 - ICT ( level 2)

Army Foundation College Harrogate

GCSE - English Language, English literature, Combined Science Trilogy, Drama, Art and Design, History, Religious studies, Mathematics

Rainhill High School
Caitlin Roberts-Scott