Hi, I’m
Caitlin Richards
Liverpool
Summary
Hello, My name is Caitlin, I currently own a small business creating Logos,Websites and Branding called DreamDesignSocials. I am an accomplished Graphic Designer offering 3 years of field experience. Demonstrated success in project management, team leadership and schedule coordination. Fluent in multiple designing programs. As having experience in running a small business with excellent business reviews I also have experience in developing marketing strategies, identifying business opportunities and generating sales in social media management.
Overview
3
years of professional experience
6
years of post-secondary education
Work history
McDermott Smith LawLiverpool
Claims Handler
2022.10 - Current (3 education.years_Label & 8 education.months_Label)
Job overview
- Built and managed effective internal and external relationships with all involved parties.
- Communicated with clients to gather data and evaluate service needs.
- Achieved established service targets and KPIs with consistently positive client feedback.
- Kept clients well-informed of claim updates and case progress.
- Escalated critical claims or complex situations to supervisor for review.
- Obtained clear photographic evidence to support customer claims.
- Gathered, recorded, and distributed complete documentary evidence.
- Achieved positive claim outcomes through careful case management.
ProMediaLiverpool
Account Manager
2022.02 - 2022.10 (8 education.months_Label)
Job overview
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Produced management team reports on account health and target delivery.
- Retained existing customer accounts through consistent engagement and sales data analysis.
- Conducted market and competitor analysis to identify growth opportunities.
- Oversaw account growth sales activities from inception to contract.
Starbucks CoffeeLiverpool
Barista
2021.10 - 2022.01 (3 education.months_Label)
Job overview
- Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
- Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
Maggie FuLiverpool
Waitress
2021.06 - 2021.12 (6 education.months_Label)
Job overview
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Little Angels NurseryLiverpool
Early Years Practitioner
2021.01 - 2021.05 (4 education.months_Label)
Job overview
- Applied Early Years Foundation Stage (EYFS) framework knowledge to drive curriculum attainment.
- Cared for babies from changing nappies to managing nap schedules.
- Coordinated age-appropriate activities to enhance learning development, including art, music and physical pursuits.
- Adapted activities to support Special Educational Needs and Disabilities (SEND) pupils.
- Managed and administered medications and minor first aid treatments, prioritising child safety and wellbeing.
FlipOut AintreeLiverpool
Cafe Manager
2020.09 - 2020.12 (3 education.months_Label)
Job overview
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
Liverpool Institute for Performing ArtsLiverpool
SVQ Level 3 from Graphic Design
2021.09 - 2022.07 (10 education.months_Label)
Liverpool Institute for Performing ArtsLiverpool
SVQ Level 2 from Art & Graphic Design
2020.09 - 2021.07 (10 education.months_Label)
Maghull High SchoolLiverpool
GCSEs from All levels of study.
2015.09 - 2020.07 (4 education.years_Label & 10 education.months_Label)
Skills
- Adobe InDesign
- Mastery of Adobe Creative Suite
- Digital design
- Website design
- Budgeting techniques
- Branding strategies
- Visual design
- Sketching
- Logo creation
- PC and Mac platforms
- Website graphics
- Customer assistance
- B2C sales and service
- Superb time management
Timeline
Claims Handler
McDermott Smith Law
2022.10 - Current (3 education.years_Label & 8 education.months_Label)
Account Manager
ProMedia
2022.02 - 2022.10 (8 education.months_Label)
Barista
Starbucks Coffee
2021.10 - 2022.01 (3 education.months_Label)
Liverpool Institute for Performing Arts
SVQ Level 3 from Graphic Design
2021.09 - 2022.07 (10 education.months_Label)
Waitress
Maggie Fu
2021.06 - 2021.12 (6 education.months_Label)
Early Years Practitioner
Little Angels Nursery
2021.01 - 2021.05 (4 education.months_Label)
Cafe Manager
FlipOut Aintree
2020.09 - 2020.12 (3 education.months_Label)
Liverpool Institute for Performing Arts
SVQ Level 2 from Art & Graphic Design
2020.09 - 2021.07 (10 education.months_Label)
Maghull High School
GCSEs from All levels of study.
2015.09 - 2020.07 (4 education.years_Label & 10 education.months_Label)