Hi, I’m
Caitlin Richards
Liverpool
Summary
Hello, My name is Caitlin, I currently own a small business creating Logos,Websites and Branding called DreamDesignSocials. I am an accomplished Graphic Designer offering 3 years of field experience. Demonstrated success in project management, team leadership and schedule coordination. Fluent in multiple designing programs. As having experience in running a small business with excellent business reviews I also have experience in developing marketing strategies, identifying business opportunities and generating sales in social media management.
Overview
3
years of professional experience
6
years of post-secondary education
Work history
McDermott Smith LawLiverpool
Claims Handler
10.2022 - Current
Job overview
- Built and managed effective internal and external relationships with all involved parties.
- Communicated with clients to gather data and evaluate service needs.
- Achieved established service targets and KPIs with consistently positive client feedback.
- Kept clients well-informed of claim updates and case progress.
- Escalated critical claims or complex situations to supervisor for review.
- Obtained clear photographic evidence to support customer claims.
- Gathered, recorded, and distributed complete documentary evidence.
- Achieved positive claim outcomes through careful case management.
ProMediaLiverpool
Account Manager
02.2022 - 10.2022
Job overview
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Produced management team reports on account health and target delivery.
- Retained existing customer accounts through consistent engagement and sales data analysis.
- Conducted market and competitor analysis to identify growth opportunities.
- Oversaw account growth sales activities from inception to contract.
Starbucks CoffeeLiverpool
Barista
10.2021 - 01.2022
Job overview
- Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
- Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
Maggie FuLiverpool
Waitress
06.2021 - 12.2021
Job overview
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Little Angels NurseryLiverpool
Early Years Practitioner
01.2021 - 05.2021
Job overview
- Applied Early Years Foundation Stage (EYFS) framework knowledge to drive curriculum attainment.
- Cared for babies from changing nappies to managing nap schedules.
- Coordinated age-appropriate activities to enhance learning development, including art, music and physical pursuits.
- Adapted activities to support Special Educational Needs and Disabilities (SEND) pupils.
- Managed and administered medications and minor first aid treatments, prioritising child safety and wellbeing.
FlipOut AintreeLiverpool
Cafe Manager
09.2020 - 12.2020
Job overview
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
Liverpool Institute for Performing ArtsLiverpool
SVQ Level 3 from Graphic Design
09.2021 - 07.2022
Liverpool Institute for Performing ArtsLiverpool
SVQ Level 2 from Art & Graphic Design
09.2020 - 07.2021
Maghull High SchoolLiverpool
GCSEs from All levels of study.
09.2015 - 07.2020
Skills
- Adobe InDesign
- Mastery of Adobe Creative Suite
- Digital design
- Website design
- Budgeting techniques
- Branding strategies
- Visual design
- Sketching
- Logo creation
- PC and Mac platforms
- Website graphics
- Customer assistance
- B2C sales and service
- Superb time management
Timeline
Claims Handler
McDermott Smith Law
10.2022 - Current
Account Manager
ProMedia
02.2022 - 10.2022
Barista
Starbucks Coffee
10.2021 - 01.2022
Liverpool Institute for Performing Arts
SVQ Level 3 from Graphic Design
09.2021 - 07.2022
Waitress
Maggie Fu
06.2021 - 12.2021
Early Years Practitioner
Little Angels Nursery
01.2021 - 05.2021
Cafe Manager
FlipOut Aintree
09.2020 - 12.2020
Liverpool Institute for Performing Arts
SVQ Level 2 from Art & Graphic Design
09.2020 - 07.2021
Maghull High School
GCSEs from All levels of study.
09.2015 - 07.2020
Similar Profiles
Apurva IngolikarApurva Ingolikar
Data Analyst at McDermott Will & Emery: A Global Law FirmData Analyst at McDermott Will & Emery: A Global Law Firm
Dawn ClarkDawn Clark
Legal Office Assistant at McDermott Law OfficeLegal Office Assistant at McDermott Law Office
Olivia SpagnoloOlivia Spagnolo
Clinical Student at Criminal Defense Clinic, The Stuart H. Smith Law Clinic & Center for Social Justice, Loyola University New Orleans College of LawClinical Student at Criminal Defense Clinic, The Stuart H. Smith Law Clinic & Center for Social Justice, Loyola University New Orleans College of Law
Sujit ShireSujit Shire
CSV Specialist (Quality) at Teva PharmaceuticalsCSV Specialist (Quality) at Teva Pharmaceuticals
Salim AhmedSalim Ahmed
BI Consultant at ManukaBI Consultant at Manuka